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Job Summary: An organized and responsive professional to provide technical support to users, ensuring high availability and performance of platforms, with a focus on innovative solutions. Key Highlights: 1. Comprehensive technical support for users and customer platforms 2. Analysis, construction, testing, and deployment of infrastructure 3. An environment conducive to learning and professional growth We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and worldwide. * **Our culture** \- Though remote, we stay united. We hold ceremonies to stay connected, share knowledge, and keep up with company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting plurality. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we seek?** An organized and responsive individual. **Your day-to-day responsibilities** * Responsible for providing remote or on-site user support, as well as logging incidents to facilitate analysis and resolution of tickets, escalating them to resolver groups when necessary; * Tickets related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Providing technical support to ensure high availability and performance of customer platforms; and, when required, guiding and training users; * Performing requirement analysis, construction, testing, acceptance testing, and deployment related to infrastructure; * Conducting directory mapping, POP/Exchange email configuration, profile configuration, VPN installation, Active Directory setup, and IP configuration; **Requirements and Qualifications** **Knowledge in:** * Windows; * Active Directory; * Certificate Services; * Clustering and NLB; * Inventory management; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Preferred qualifications** * ITIL certification; * Other certifications **Job Details** * Work schedule: 5 days on / 2 days off, from 08:00 AM to 05:00 PM. * Work model: 100% on-site (Bortolan, Poços de Caldas \- MG) **NOTE:** Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental assistance**, so you and your family can maintain good health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym partnership**, to encourage physical activity * **SESC partnership**, for varied cultural and leisure activities * **Partnerships for education**, including language, technology, and online course platforms * **Payroll-deductible loans**, with attractive interest rates \+ financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with potential rewards and bonuses * **Group life insurance** Here, stories never run short! So, why not grab your cup of coffee, tea, juice, or favorite beverage, learn more about us, get inspired, explore our open positions, and become part of this ever-growing team?
