Description
Job Summary:
Responsible for relationship management and negotiation with individual customers, delivering excellent service and ensuring satisfaction.
Key Highlights:
1. Customer relationship experience
2. Excellent and high-quality customer service
3. Knowledge of health insurance plan regulations
Description:
* Completed undergraduate degree
* Experience in customer relationship management
* Basic computer skills: Word or other text editor; basic knowledge of Excel or other spreadsheet software
* Health insurance plan regulations (Law No. 9656\), Coverage requirements specified in ANS Procedure List editions (RN 387\), Service response timeframes (RN 259/268\), Service protocol (RN 359\), and Reimbursement timeframes regulations
Responsible for managing relationships and negotiations with stakeholders across the healthcare service delivery chain, including individual customers, delivering excellent, efficient, and high-quality service to ensure stakeholder satisfaction.
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