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Job Summary: We are seeking an Operations Coordinator to integrate teams, optimize processes, and manage projects and people—ensuring efficiency and strategic alignment. Key Highlights: 1. Lead teams and ensure quality and service delivery 2. Monitor performance metrics and propose improvements 3. Serve as the primary contact point for strategic clients Hello, manager! In this section, please provide all the information below, which will be used both for requisition approval and future job alignment with recruiters. **About the Role** With the expansion of operations and the need for greater integration between risk analysis and customer service teams, we request the opening of a **Coordinator** position. This role will be essential in ensuring internal process efficiency, strategic alignment with company goals, and direct support in project and people management. **Responsibilities and Duties** List the main activities, responsibilities, and duties expected from the person who will occupy this position: * + Lead the risk supervisors team, ensuring quality and service delivery. + Monitor performance metrics and propose continuous process improvements. + Serve as the liaison between strategic clients and the operations department. + Develop management reports and support executive decision-making. **Requirements and Qualifications** List the mandatory requirements, qualifications/certifications, or experience needed for this position: * + - Prior experience in team management and process coordination. - Knowledge of risk analysis and operational management tools. - Strong communication skills—clear and assertive—with both clients and team members. **Preferred Qualifications** List experiences, technical requirements, or other attributes that would be advantageous for candidates: * + - Degree in Business Administration, Logistics, or related fields. - Experience in risk management or transportation/logistics companies. - Advanced proficiency in BI tools and data analysis. **What We Offer:** A dynamic, innovative, and collaborative environment focused on results and cross-team integration—with strong openness to new ideas; Transportation allowance; Meal/food allowance via Ticket card; National health insurance plan; Dental insurance plan; Gympass—stay fit and energized with access to gyms and physical activities; Zenklub—take care of your mental well-being through online therapy sessions; Employee referral program; Pharmacy discount program; Life insurance; Partnerships with educational and language institutions; CLT employment contract; On-site work model. **Ready to join us?** Become part of our team. We’re here to take care of you while we work together to achieve great accomplishments ✨ Apply now and await the next steps.
