Job Summary: We are seeking a talented Multitasking Attendant to join an exceptional team, with a focus on customer service, communication, and creative collaboration to accelerate your career. Key Highlights: 1. Career advancement opportunities in a dynamic environment 2. A team that values collaboration, respect, and motivation 3. An environment fostering continuous learning and challenging projects Citizen Experience is looking for a talented and unconventional **Multitasking Attendant** to join our team. If you possess strong customer service skills and a communicative personality, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we look out for one another, support each other, respect one another, contribute collectively, motivate each other, and collaborate creatively (that’s where the best ideas are born). If you’re considering accelerating your career in an environment full of opportunities—where career acceleration means not only advancing in roles and responsibilities but also continuously tackling challenges—don’t miss this opportunity! **Responsibilities and Duties** **Citizen Service** * Greet and guide users regarding available services. * Inform users about wait times and assist in queue management. * Conduct document triage and verification (legibility, validity, and requirements). * Distribute queue numbers, provide guidance during contingencies, and assist individuals with mobility difficulties. * Conduct customer satisfaction surveys and promote internal campaigns. * Encourage and support the use of self-service kiosks, digital self-service options, and online services. * Identify medical emergencies and alert responsible support staff. * Report incidents to the Customer Service Supervisor. **Operational Service** * Activate electronic queue number calling. * Serve citizens via system according to their assigned queue number and requested service. * Verify and enter registration data; collect signatures or biometric data when required. * Issue documents, explain applicable fees, and direct users to subsequent steps. * Escalate complex cases to the Technical Supervisor. * Restock printer supplies (paper, toner, etc.). **Backoffice** * Access digital platform to analyze requests. * Review submitted documents and verify compliance. * Inform citizens about required corrections and new uploads. * Schedule appointments and send notifications via system. * Conduct video-call-based service interactions when necessary. **Administrative Activities** * Archive documents per agency guidelines. * Prepare reports on completed services or canceled documents. * Transmit and receive documents via system or e\-mail. **Requirements and Qualifications** * Completed Technical Course in Information Technology; * Basic computer skills (text processing, spreadsheets, internet); * Proficient typing and system navigation skills; * Strong oral and written communication skills; * Organizational ability, discipline, and attention to detail; * Flexibility, dynamism, and ease in interacting with the public; * Willingness to learn new processes. **Preferred Qualifications** ---------------- * Experience in public-facing customer service; * Experience with computerized systems and digital platforms. **Additional Information** **Meal Allowance** or **Food Voucher** **Wellhub Benefits Program** **Zenklub Psychologists** **Dental Uni** **Unimed Health Plan** **Medipreço Pharmacy Network Benefits** **Woli Development Platform** **Birthday Day Off** **** We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, advanced technology, and greater efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a comprehensive experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! \#ForPeople
João Silva
Indeed · HR
João Silva
Indeed · HR
