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Job Summary: Citizen Experience is seeking a talented Multitasking Attendant to join an exceptional team focused on citizen and operational service delivery, with opportunities to advance your career. Key Highlights: 1. Exceptional team: creative collaboration and mutual respect 2. Opportunities to advance your career and face constant challenges 3. Dynamic environment with continuous learning and challenging projects Citizen Experience is looking for a talented and outstanding **Multitasking Attendant** to join our team. If you possess customer service skills and a communicative personality, this could be the opportunity you’ve been waiting for! Here, we are part of an exceptional team where we see each other, support one another, respect one another, contribute collectively, motivate each other, and collaborate creatively (this is where the best ideas are born). If you’re considering advancing your career in an environment full of opportunities—where accelerating your career means not only progressing in roles and responsibilities but also constantly tackling challenges—don’t miss this opportunity! **Responsibilities and Duties** **Citizen Service** * Greet and guide users regarding available services. * Inform users about wait times and assist in queue management. * Conduct triage and verification of documents (legibility, validity, and requirements). * Distribute queue numbers, provide guidance during contingencies, and assist individuals with mobility difficulties. * Conduct satisfaction surveys and promote internal campaigns. * Encourage and support the use of self-service kiosks, self-service systems, and digital services. * Identify medical emergencies and notify responsible support personnel. * Report incidents to the Service Supervisor. **Operational Service** * Activate electronic queue number calling. * Serve citizens via system according to assigned queue number and requested service. * Verify and enter registration data; collect signatures or biometric data when required. * Issue documents, explain applicable fees, and forward to subsequent steps. * Refer complex cases to the Technical Supervisor. * Restock printer supplies (paper, toner, etc.). **Backoffice** * Access digital platform to analyze requests. * Review submitted documents and verify compliance. * Inform citizens about required corrections and new uploads. * Schedule appointments and send notifications via system. * Conduct video-call-based service interactions when necessary. **Administrative Activities** * Archive documents per agency guidelines. * Prepare reports on services rendered or canceled documents. * Transmit and receive documents via system or email. **Requirements and Qualifications** * Completed Technical Course in Information Technology; * Basic computer skills (text processing, spreadsheets, internet); * Proficient typing and system usage; * Strong oral and written communication skills; * Organized, disciplined, and detail-oriented; * Flexible, dynamic, and comfortable interacting with the public; * Willingness to learn new processes. **Preferred Qualifications** ---------------- * Experience in public-facing service roles; * Experience with computerized systems and digital platforms. **Additional Information** **Meal Allowance** or **Food Allowance** **Wellhub Benefits Program** **Zenklub Psychologists** **Dental Uni** **Unimed Health Plan** **Medipreço Pharmacies Benefits Program** **Woli Development Platform** **Birthday Day Off** We are **CiX – Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, greater technology integration, and enhanced efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a comprehensive experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic workplace offering continuous learning opportunities and challenging projects, join our team! #ForPeople
