Customer Support Consultant

Description

Job Summary: Responsible for customer support via telephone and WhatsApp, assisting with equipment issues and system installation, and opening service tickets. Key Highlights: 1. Customer support via telephone, WhatsApp, and other channels 2. Assistance with system installation and troubleshooting 3. Opening service tickets for other departments **Responsibilities:** Provide customer support via telephone, WhatsApp, or other available channels within the department to carry out relevant tasks; Handle customer complaints regarding emergency support and equipment difficulties, providing appropriate assistance; Support customers during system installation processes; Open service tickets for other departments to perform procedures requested by customers. **Essential Requirements:** Completed high school education; **Desirable Requirements:** Familiarity with Microsoft Office suite; Experience in customer service. **Fixed weekday schedule from 5:45 PM to 12:00 AM; weekend shifts on a rotating roster.** Employment type: Full-time CLT Compensation: R$2.033,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Food voucher * Transportation allowance Work location: On-site