COMMERCIAL ASSISTANT

Description

Job Summary: Support the commercial department in administrative tasks and customer service, managing orders and tracking sales to ensure customer satisfaction and achievement of targets. Key Highlights: 1. Administrative support and customer service 2. Order management and sales tracking 3. Pre-sales and post-sales, with a focus on relationship building **Job Description:** ---------------------- Support the commercial department in administrative and customer service activities, providing assistance in order management and sales tracking to ensure customer satisfaction and achievement of commercial targets, potentially including pre-sales and post-sales activities. Flexibility, Dynamism, Organization, Negotiation Skills, Communication, Initiative, Proactivity, Teamwork. Identify and qualify potential customers through research and data analysis; Handle leads via phone, email, and other channels, resolving inquiries and advising on products and delivery timelines. Monitor lead progress through the sales funnel; Organize sales documentation and processes; Strengthen customer relationships and identify opportunities to renew contracts or sell additional products to existing customers; Test and familiarize oneself with products, and provide product samples for customer evaluation when feasible and necessary; Enter customer information—such as CNPJ, address, and contact details—into the system to expedite order billing; Assist in preparing commercial reports and analyzing sales data to support team decision-making; Stay updated on product information and applications; Contact customers during post-sales for satisfaction surveys and track related metrics; When required, provide post-sales support regarding payments, due dates, bill issuance, and product-related inquiries, making appropriate referrals; Support the team and participate in marketing and sales campaigns; Attend to commercial representatives and external salespeople; Register representatives’ orders in the internal system; Track order billing and send the invoice (NF) to the representative; Support gathering customer feedback to identify trends and improvement opportunities, reporting findings to relevant departments. **Essential Requirements:** ------------------------------ Completed high school education Flexibility, Dynamism, Organization, Negotiation Skills, Communication, Initiative, Proactivity, Teamwork. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- Meal Voucher Commission **Work Location:** ---------------------- MANDAGUARI **Working Hours:** ------------------------ From 7:42 AM to 6:00 PM