Customer Service Unit Manager

Description

Job Summary: The professional will be responsible for efficiently managing the customer service team, continuously improving the customer experience, and implementing effective processes. Key Highlights: 1. Efficient management of the customer service team and customer experience 2. Leadership and ability to handle unforeseen situations 3. Team training and development Description: Apply quickly via email: Requirements and Qualifications: Completed undergraduate degree, preferably in Business Administration or Human Resource Management; Completed specialization course or MBA; Knowledge of corporate governance; Knowledge of administration and quality management; TOTVS ERP system (Protheus); Familiarity with corporate management systems; Quality Management processes and policies; Knowledge of Customer Service routines; Experience in technical team training (trainer role); Proficiency in Microsoft Office applications: Word, Excel, and PowerPoint; Knowledge of Service Desk applications (incident creation and tracking, corporate intranet); Aptitude for public interaction; Experience providing support throughout all stages of customer service and supervising outcomes; Interpersonal relationship skills and teamwork ability; Leadership; Initiative and ability to handle unforeseen situations; Persuasiveness and influence skills; Strong written communication and verbal fluency; Responsibilities and Duties: * Efficient management of the customer service team. * Continuous improvement of the customer experience. * Implementation of effective customer service processes. * Development and monitoring of performance metrics. * Conflict resolution and handling of complaints. * Team training and development. * Promotion of a collaborative work environment. * Analysis of customer feedback for improvements. * Development of customer loyalty strategies. * Periodic performance and progress reporting. Benefits: Meal allowance of R$ 35.96, transportation allowance, medical assistance, dental assistance, life insurance, Gympass, Zenklub Working hours: Monday to Friday, from 08:00 to 17:00, with a 1-hour lunch break. Knowledge: Education: Postgraduate degree — (Organizational Administration / Financial Administration / Communication / Ethics and Citizenship / Prevention and Health / Digital Inclusion (Office Suite) / Corporate Sociology / Business Law / Human Resources). — Completed 2601050202521620190