Technical Operations and Digital Transformation Manager

Description

Job Summary: Manage the Technical Operations and Digital Transformation Department, ensuring excellence in technical operations and customer service, while planning and optimizing the IT infrastructure. Key Highlights: 1. Leadership in Technical Operations and Digital Transformation 2. Infrastructure, Network, and Cybersecurity Management 3. Team Development and Excellence-Oriented Culture Description: To be a suitable candidate for this position, you must: * Hold a completed undergraduate degree in Computer Engineering, Information Technology, Information Systems, Computer Networks, or related fields; a postgraduate degree or specialization in IT Management, Information Security, or related areas is an advantage. * Have a minimum of 4 years of experience in technical management or IT operations roles. * Possess advanced knowledge of Infrastructure and Network Management, Cybersecurity, English language proficiency, and Systemic Thinking. * Demonstrate expert-level proficiency in ITIL, IT Governance, Service Management, Performance Metrics, Technical and Team Leadership, Decision-Making, Problem Solving, Assertive Communication, and Results Orientation. * Manage the Technical Operations and Digital Transformation Department, ensuring excellence in technical operations, support, and service to internal and external customers. * Coordinate technical support processes, field support, and help desk services, guaranteeing agility, quality, and adherence to defined deadlines and SLAs. * Plan, supervise, and optimize the corporate IT infrastructure and networks, ensuring high availability, stability, and operational security of systems. * Implement, maintain, and enhance information security, data protection, and cybersecurity policies and practices, ensuring compliance with LGPD and other applicable regulations. * Manage the execution of technical and operational projects under your responsibility, ensuring efficient resource allocation and adherence to established schedules and budgets. * Supervise maintenance and repair of critical equipment, components, and systems, ensuring service continuity and operational reliability. * Provide specialized technical support to internal departments and field teams, promoting integration among the company’s technical and operational areas. * Implement and monitor performance indicators (KPIs), measuring efficiency, availability, customer satisfaction, and service quality. * Design and improve incident, request, and ticket management processes in accordance with ITIL best practices and IT governance standards. * Drive digital transformation of internal processes by identifying opportunities for automation, system integration, and continuous improvement of operational efficiency. * Coordinate technical relationships with suppliers and strategic partners, ensuring compliance with deadlines, quality standards, and contractual performance requirements. * Ensure compliance with regulatory agency requirements and applicable technical standards (ANATEL, CREA, LGPD, among others). * Manage the department’s budget, ensuring cost control, financial predictability, and efficient use of technological resources. * Develop and train the technical team, promoting continuous training focused on technological updates, best practices, and an operational excellence culture. * Disseminate and reinforce the company’s mission, vision, and values, monitoring team performance, providing feedback, and fostering professional and behavioral development of employees. 2512250202491884661