Customer Experience

Description

Job Summary: Customer Experience professional responsible for customer service, active communication, administrative tasks, and SOP development. Key Highlights: 1. Direct involvement in customer experience and active communication 2. Administrative service management and system data entry 3. Creation and implementation of SOPs Customer Experience Daily Responsibilities \- Customer service \- reception \- Customer communication \- actively * Administrative tasks relevant to this area * System data entry * Online and in-person onboarding meetings * Creation and implementation of SOPs Requirements: Experience in customer service Intermediate Microsoft Office suite proficiency Experience in the commercial area Bachelor's degree in Business Administration, HR, or related field Work Location: São Francisco, Curitiba \- PR Benefits: Unimed health plan \- effective after 90 days Meal allowance (VR) Transportation allowance (VT) Salary: BRL 2\.500,00 Working Hours: 8:30 AM to 6:00 PM (44 hours per week), alternate Saturdays Minimum Education: Bachelor's Degree