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Job Summary: We are seeking a professional to provide support and track service tickets, interface with internal departments, and manage critical situations. Key Highlights: 1. Join an agile and innovative team that empowers lives through technology. 2. Opportunity to grow and contribute in a dynamic and diverse environment. 3. Work alongside incredible professionals, learn, and apply ideas. **Why join \#PosiTime?** We believe technology exists to empower lives; therefore, every day we build new solutions that make people’s lives better and smarter! Agile, vibrant, bold, innovative, diverse, connected, dynamic, entrepreneurial, and resilient: more than a team, we are \#PosiTime. If you identify with our purpose and seek a place to grow and contribute, we welcome you with open arms! **Responsibilities and Duties** - Open service tickets; - Support report preparation; - Receive contact from ATPs; - Track and follow up on tickets (backlog); - Analyze and populate backlog data (open tickets) into Excel spreadsheets; - Interface with internal departments throughout the ticket lifecycle until resolution; - Responsible for controlling, tracking, and escalating critical situations within the backlog. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Business Administration or related fields; * Basic knowledge of Excel and IT; * Preferred qualifications: Knowledge of POWER BI, advanced Office suite, demand control and management. **Additional Information** **Learn about some benefits offered by \#PosiTime:** **\*\* We strive to offer the best benefits to \#PosiTime members, which may vary depending on contract type and work location.** **Quality of Life** Health and dental insurance plans Zenklub: health and wellness platform, including psychological counseling Casa da Saúde: medical and dental consultations, plus clinical exams Gympass On-site cafeteria Pharmacy discount Medical Emergencies: health plan agreement for home or telephonic medical assistance Semi-flexible working hours Hybrid work model Childcare allowance and maternity kit **Career and Education** Discounts at Universidade Positivo (UP) — for employees and dependents Saber Mais: Professional Development Portal Discounts at Colégio Positivo for employees’ children **Finance** Profit-sharing program (PPR) Good Card: benefit card accepted at over 130,000 establishments Life insurance Payroll-deducted loan **Transportation** Transportation allowance or parking **Exclusive Discounts** Parceiro Positivo: website offering discounts on our products *“Almost all of the world’s leading global technology companies were founded in a garage. Only one was born in a classroom.”* That’s how Positivo Tecnologia began — in 1989, taking on the challenge of manufacturing computers in Brazil. We believe TECHNOLOGY EXISTS TO EMPOWER LIVES — this is our essence. We aim to integrate it into everyone’s daily routine, always in its best version: perfectly tailored to each consumer’s profile. This is the essence of a company born in a classroom, determined to change worlds — millions of them! **OUR POSITIVE WAY: TECHNOLOGY IN HOW WE ARE AND WHAT WE DO** Our dynamic, versatile team — one that respects differences — is guided by our 12 core attitudes. At Positivo Tecnologia, you’ll have the opportunity to work alongside incredible professionals, learn extensively, and put your ideas into practice. Learn more about Positivo Tecnologia on LinkedIn: www.linkedin.com/company/positivo\-tecnologia BE PART OF OUR STORY! JOIN \#POSITIME!
