Job Summary: The Operations Center Assistant will provide technical support to field technicians for B2C activations and maintenance, with a focus on fiber-optic broadband. Key Highlights: 1. Technical support to field technicians for B2C activations and maintenance. 2. Assistance with configuration, validation, and troubleshooting of internet services. 3. Collaboration with operations and back-office teams for continuous improvement. We are seeking a candidate for the ***Operations Center Assistant*** position within the Field Support team. This person will be responsible for: **Responsibilities:** * Providing technical support and assistance to field technicians (installation and repair) during B2C activations and maintenance, with emphasis on fiber-optic broadband services. * Assisting with configuration, validation, and troubleshooting of internet services to ensure proper activation and signal stability. * Handling port, profile, and registration reconfiguration requests in CPQD systems, ensuring compliance with technical and operational standards. * Supporting field technicians in identifying faults, such as signal loss, authentication errors, incorrect provisioning, or registration inconsistencies. * Updating and tracking technical support tickets, ensuring clear documentation of actions taken and timely resolution. * Supporting internal department activities by collaborating with operations, NOC, and back-office teams to continuously improve processes. * Contributing to reduced rework, fault recurrence, and service time, thereby enhancing the experience for both field technicians and end customers. **Prerequisites:** * Completed high school education — Technical degree in Telecommunications preferred. * Basic knowledge of telecommunications and broadband services is desirable. * Experience or familiarity with technical support to field technicians (installation and/or repair) is desirable. * Familiarity with fiber-optic (FTTH) technology and B2C/B2B customer activation processes is desirable. * Basic knowledge of ticketing systems and service record documentation is desirable. * Ability to interpret technical information and clearly and objectively guide field technicians is desirable. * Strong communication skills, organizational ability, and problem-solving focus are desirable. #### **Work schedule: ***12:00 PM to 9:00 PM****,*** **rotating 5x2 shift — Address: Rua Treze de Maio, 1062 — São Francisco — Curitiba/PR** Check out our Culture Manifesto! Passion for the **CUSTOMER** — Without customers, there is no Ligga. We strive to deliver an outstanding experience to all customers (internal and external). Focus on **RESULTS** — We are driven by our deliverables: many, fast, and excellent — even small ones, we pursue results every day! Belief in **TRANSPARENCY** — We open boxes, data, and ideas. Withholding information is unacceptable. Encouraging **LEADERSHIP** — Challenges are opportunities for those who want to shine. If there’s a problem, take ownership and solve it. Building **CONNECTION** — No individual exists without the whole. No department exists without the company. We foster close, authentic relationships with our colleagues. Pursuing **TRANSFORMATION** — More than innovation, we aim to be a milestone in the lives of our customers, suppliers, and employees. We understand that repeating the same formulas won’t drive transformation. Do you identify with these values? Join our team! Learn more about us: https://www.youtube.com/watch?v=VWwhkU5S5oU * *We encourage diversity! All our positions are open to professionals with disabilities or rehabilitated individuals.* At LIGGA, we care about you and your well-being. Learn about our benefits: * Unimed Health Plan. * DentalUni Dental Plan. * Meal and food allowance via hybrid card. * + Life Insurance. * Transportation Allowance. * TotalPass for physical activities. * Employee Discount: 50% off any internet plan subscription. * Partnership with Vittude for online therapy. * Citizen Company Program: Extended maternity and paternity leave. Additionally, our daily work environment promotes: * Birthday Day Off. * Casual dress code. * Opportunity to work and grow in a rapidly expanding company — one of the largest players in its field in Paraná. * For parents with children up to 6 years old, you’ll also receive your child’s birthday as a Day Off to further strengthen family bonds!
João Silva
Indeed · HR
João Silva
Indeed · HR
