Job Summary: Proactive and committed Technical Support professional responsible for logging and managing Level 1 and Level 2 support tickets, and providing support for systems and hardware. Key Highlights: 1. Working on the Technical Support team 2. Logging and managing Level 1 and Level 2 support tickets 3. Maintaining desktops and laptops; providing support for systems and networks Description: * Knowledge of network troubleshooting, microcomputing, software and hardware, Service Desk tools, operating systems, Microsoft Office suite, and smartphones/mobile devices. * Must reside near the client’s location: Campina Grande do Sul, Quatro Barras, Colombo, Boa Vista, Santa Cândida, Pinhais. * Valid Brazilian driver's license (Category B) and personal vehicle for commuting. Working Hours: * Monday to Friday, from 08:00 to 17:00 in Quatro Barras \- PR NOTE: Hey! Even if you don’t meet all the requirements listed above, we still encourage you to apply — we’ll carefully review your profile considering all your qualifications. What We’re Looking For: A proactive, committed individual with strong interpersonal skills to join our Technical Support team. Your Day-to-Day Responsibilities: * Log and manage support tickets, handling Level 1 and Level 2 requests; * Provide support for operating systems and software installation, Microsoft Office suite, networks, printers, and peripherals; perform maintenance on desktops and laptops; * Perform directory mapping, configure POP/Exchange email, Lotus Notes, user profiles, VPN, Active Directory, and IP settings; * Monitor, respond to, and update tickets in the database to prevent queue buildup that could compromise project SLA, and minimize ticket backlog as much as possible; * Create and update knowledge base articles, procedures, service scripts, and problem-resolution documentation in the KCS portal. 2512250202491935373
João Silva
Indeed · HR
João Silva
Indeed · HR
