Administrative Operations Intern - Headquarters/PR

Description

Job Summary: Provide customer service and operational support for member relationship management at Sicredi, adhering to internal and external regulations, and playing a fundamental role in delivering an exceptional customer experience. Key Highlights: 1. Operational support and service in member relationship management 2. Focus on member experience and engagement 3. Support for digital inclusion and integration of new members Perform customer service and operational support tasks related to member relationship management at Sicredi, governed by internal and external regulations, with frequent interaction with both members and non-members, fulfilling a critical role in shaping the experience members have with Sicredi.  \#LI\-JP **Responsibilities and Duties** * Receive documents and verify compliance with legal formalities for transactions, to prepare routines enabling faster and more efficient handling of member requests, as well as maintenance of registration data. * Support credit collection efforts in cases of delinquency and within negotiated timelines, per guidance from the Business Area, aiming to recover lent capital. * Prospect new members and new business opportunities; identify needs and refer them to Business Managers. * Provide first-contact service to members at the branch channel; welcome and assist both members and non-members, directing them to the channel—physical or digital—that delivers the best service experience. * Assist members with their "digital inclusion"; act as an agent of change for members by providing guidance to help them optimally use available digital services. * Facilitate integration of new members by explaining Sicredi’s principles, answering questions, and promoting member engagement with cooperative values. * Process receipt, payment, and diverse inquiry services; perform cash opening, closing, and control operations at the teller terminal; prevent and deter fraudulent transactions and money laundering. **Requirements and Qualifications** * Currently enrolled in or having completed a bachelor’s degree in Administration, Economics, Mathematics, or related fields; * At least six months of prior experience in similar market activities or in the financial sector is considered a plus; * Must reside in Mandaguari or nearby locations. **Additional Information** Internship allowance: BRL 1\.953,00 \+ Transportation Voucher. Work schedule: Monday to Friday, from 8:30 AM to 3:30 PM **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and evolving daily alongside **more than 50,000 employees**. They make us the **Best Place to Work**, once again ranking #1 according to Great Place To Work Brasil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives**—a purpose that unites and inspires us, fostering local and sustainable development, education, and financial inclusion. We continue seeking talents eager to help build a better world—and we want you on board. **\#VemSerSicredi!**