The Junior Private Cloud Support Analyst will be responsible for providing specialized technical support in private cloud environments, ensuring that Claranet’s cloud computing platforms operate efficiently and securely. This professional will handle technical issue resolution, user support, and optimization of Private Cloud services. **Responsibilities and Duties** * Provide technical support for issues related to Private Cloud environments, ensuring service disruptions are minimized and resolved promptly. * Monitor Private Cloud services’ performance in real time, identifying and resolving availability and performance issues. * Collaborate with IT and engineering teams to implement improvements to Private Cloud services. * Participate in defining and implementing support policies and procedures for Private Cloud environments, ensuring alignment with industry best practices and regulatory requirements. * Provide guidance and technical support to internal teams on effective use of Private Cloud services. * Develop and maintain technical documentation related to Private Cloud environments, ensuring information remains up-to-date and accessible. * Conduct performance and security testing to evaluate the resilience of private cloud services. * Stay current with the latest trends and technologies in Private Cloud, applying this knowledge to improve Claranet’s operations. * Participate in incident response related to Private Cloud services, collaborating with security and IT teams to mitigate impact and restore normal operations. * Ensure all Private Cloud support activities comply with Claranet’s internal policies and regulatory requirements. **Requirements and Qualifications** * Education: Currently pursuing a degree in Information Technology, Computer Engineering, or related fields. * Certifications: Not mandatory, but desirable in Cloud Computing areas (e.g., VMware Certified Technical Associate – VCTA). * Training: Experience in cloud support technical courses, cloud infrastructure, and networking. * Language proficiency: Basic English. * Specific skills: Technical support for Private Cloud environments, basic troubleshooting, technical documentation. **Additional Information** **Benefits and Perks:** ------------------------------ * Breakfast with bread and fruit * Hybrid work model * Salary advance * Health insurance * Dental insurance * Life insurance * Childcare allowance * Food allowance * Meal voucher * Profit-sharing program (PLR) * Transportation voucher * Payroll-deductible loan * Partnerships with English schools, universities, pet care assistance, and other benefits At **Claranet**, innovation is in our DNA. We are a multinational present in 11 countries, with over 4,000 specialists and more than 10,000 customers worldwide. Focusing on **Cloud**, **Cybersecurity**, **Data & AI**, **Modern Workplace**, and **Application Modernization**, we support enterprises in their digital transformation journey with cutting-edge technology, high performance, and 24x7 security. In Brazil, we are expanding and seeking talent eager to grow with us. If you enjoy challenges, continuous learning, and want to shape the future of technology, this is where you belong. **Explore our job openings and evolve with Claranet.**