Browse
···
Log in / Register
Job Summary: We are looking for individuals to handle post-sales customer service, resolving customer issues via chat or email, registering service protocols, and using internal systems. Key Highlights: 1. Work in a warm, bold, and collaborative environment. 2. Impact the lives of thousands of people in Brazil. 3. We promote diversity and inclusion across all positions. Brazil **What is the work environment like?** We embody pure human warmth and work daily toward the same goal: making widely accessible what remains a privilege for only a few. Here, we work hard—and celebrate just as intensely! Don’t be surprised if you see us dressed up after hitting a Black Friday target! We’re bold and unafraid to make mistakes; we’re collaborative and team-oriented—these values are always present here. Come share knowledge and impact the lives of thousands of people in Brazil! \#vemserfeliz \#OrgulhodeSerMagalu **Responsibilities** * Identify efficient and effective solutions to address customer requests and resolve any post-sales difficulties our customers may encounter; * Customer interactions may occur via: Chat or e\-mail; * Register service protocols based on information received from customers; * Proficiency with computer use is also required (e.g., searching websites, operating internal systems, and excellent typing skills). **Requirements** * Basic computer literacy; * Strong reading, comprehension, and writing skills; * Ability to search websites effectively; * Good typing speed and accuracy; * Ability to operate multiple tools simultaneously with agility; * Completed high school education. * 2:10 PM to 8:30 PM * Weekend work schedule (Saturdays). **Benefits** * Gym / Sports Activities * Medical Assistance * Dental Assistance * Study Grant * Product Discounts * Life Insurance * Meal Allowance * Food Voucher **Diversity** Magalu promotes diversity. Here, you’re welcome in all positions regardless of gender, sexual orientation, race, ethnicity, or disability. **Organization Mission** To be a competitive, innovative, and bold company that consistently pursues the common good. **About the Organization** Magazine Luiza, or Magalu, is a technology and logistics company focused on retail. Evolving from a traditional retailer in the interior of São Paulo—specializing in durable goods for Brazil’s middle class—the Company transformed into a technology enterprise offering a broad range of products and services to Brazilians across all socioeconomic classes. At the heart of Magalu’s success lies a multichannel retail platform capable of reaching customers via mobile apps, website, and physical stores. The Company has been at the forefront of e\-commerce adoption in Latin America, with its online operations—including its marketplace—accounting for 72% of total sales. Magalu also features a unique and innovative logistics model. Its online and offline logistics operations are fully integrated, enabling the Company to leverage its physical presence to drastically reduce delivery costs and lead times across Brazil. Learn more about our story at http://www.magazineluiza.com.br/quem\-somos **Why work with us?** **.**
