Collections Operator

Description

Job Summary: Cooper Cob is seeking a Collections Operator with excellent communication skills and a negotiation-oriented profile for customer service and financial regularization. Key Highlights: 1. Opportunity for those seeking growth in a dynamic environment 2. Focus on negotiation and customer service 3. Collaborate in an innovative and comfortable work environment **Job Description:** ---------------------- Cooper Cob is looking for a Collections Operator with excellent communication skills, a negotiation-oriented profile, and a results-driven mindset to join our team. If you enjoy customer service, have strong negotiation abilities, and seek growth within a dynamic environment, this opportunity is for you! Responsibilities: Conduct collections from delinquent customers via telephone, WhatsApp, and e\-mail; Manage both proactive and reactive customer interactions, ensuring quality and agility in negotiations; Serve customers, colleagues, and store partners across multiple channels; Negotiate outstanding debts and pursue customers’ financial regularization; Issue and send invoices, bank slips (boletos), and fiscal notes (including second copies); Formalize agreements through system records; Monitor and respond to e\-mails within established deadlines; Organize and archive departmental documents; Follow operational procedures and contribute to a collaborative work environment. **Mandatory Requirements:** ------------------------------ Completed or ongoing undergraduate degree; Experience in collections, telemarketing, or customer service; Familiarity with tools such as WhatsApp Business, Blip, or similar platforms; Experience in the financial sector or structured collections operations; Resilient profile with a focus on results and goal achievement; Negotiation skills and strong interpersonal relationship abilities; Basic computer literacy; Experience with performance targets and metrics. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $2,043\.39 **Benefits:** --------------- Meal or Food Card: R$28.00 per working day; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Voucher; TotalPass: Benefit for access to partner gyms; Dedicated dining and rest area in an innovative and comfortable environment; Casual Friday; Special events and commemorative dates. **Work Location:** ---------------------- COOPER COB **Working Hours:** ------------------------ Monday to Friday, from 11:23 AM to 8:00 PM, with rotating shifts on Saturdays. **Additional Information:** --------------------------- Compensation: Market-competitive base salary \+ performance-based variable pay.