Job Summary: Public-facing customer service professional to provide support and information regarding academic, financial, and administrative matters. Key Highlights: 1. Experience in public-facing customer service across multiple channels. 2. Support for enrollment processes and academic requests. 3. Clear communication, organization, and teamwork. **JOIN OUR TEAM! BECOME PART OF UCDB!** **Requirements:** * Completed high school education. * Experience in public-facing customer service. **Main Activities and Responsibilities:** * Provide in-person, telephone, and digital channel (WhatsApp, e\-mail, and institutional systems) customer service; * Deliver academic, financial, and administrative information in accordance with internal procedures; * Route requests to responsible departments and monitor them as needed; * Record customer interactions in the system, ensuring information remains up to date; * Support enrollment, re-enrollment, protocol handling, and other academic requests; * Contribute to continuous improvement of customer service processes. **Competencies:** * Clear verbal and written communication; * Organization, proactivity, and courtesy in customer service; * Basic computer and customer service system knowledge; * Ability to work collaboratively and manage concurrent tasks. **Work Schedule:** Monday through Thursday, from 7:30 AM to 5:30 PM; Fridays, from 7:30 AM to 4:30 PM\. Lunch break: 11:00 AM to 12:00 PM.
João Silva
Indeed · HR
João Silva
Indeed · HR
