Description: * Develop and maintain management reports * Support the commercial area in preparing technical proposals by providing the necessary details for pricing * Understand, disseminate, and strengthen the company’s organizational culture * Monitor the activities of the support team and guide them toward problem resolution; presenting management reports; * Interact with clients to align the progress of projects and tasks being executed by your team * Assess client needs, propose improvements, develop projects, manage implementation, and resolve potential issues in projects or networks together with clients. * Carry out the onboarding process for your direct reports * Conduct weekly meetings with your direct reports, monitoring KPIs and goals * Perform benchmarking for continuous improvement * Supervise and evaluate the execution of requests forwarded to Network Administrators * Interact with the company’s IT and systems vendors; * Responsible for maintaining the network and server infrastructure of advanti and its clients * Monitor support quality indicators and identify opportunities for improvement * Ensure your team monitors the execution of client server backups * Interact with other departments within the company, ensuring optimal performance of equipment, networks, and systems * Keep the password database up to date; * Develop a direct report to serve as backup during absences; * Management and administration of Servers, Firewalls, Switches, Access Points, and Client Storage systems; * Technical management and administration of hosting portals, e-mail, antivirus, cloud servers, backup, and other cloud-based services; * Management of server monitoring systems and VOIP telephony systems * Creation of support content, documentation, and knowledge base * Implementation, configuration, maintenance, and management of Office 365 (Exchange, Teams, * OneDrive, SharePoint, compliance, security, and client add-ins) * Manage the onboarding process for new clients related to documentation activities and improvement plans Responsibilities and Duties * Develop and maintain management reports * Support the commercial area in preparing technical proposals by providing the necessary details for pricing * Understand, disseminate, and strengthen the company’s organizational culture * Monitor the activities of the support team and guide them toward problem resolution; presenting management reports; * Interact with clients to align the progress of projects and tasks being executed by your team * Assess client needs, propose improvements, develop projects, manage implementation, and resolve potential issues in projects or networks together with clients. * Carry out the onboarding process for your direct reports * Conduct weekly meetings with your direct reports, monitoring KPIs and goals * Perform benchmarking for continuous improvement * Supervise and evaluate the execution of requests forwarded to Network Administrators * Interact with the company’s IT and systems vendors; * Responsible for maintaining the network and server infrastructure of advanti and its clients * Monitor support quality indicators and identify opportunities for improvement * Ensure your team monitors the execution of client server backups * Interact with other departments within the company, ensuring optimal performance of equipment, networks, and systems * Keep the password database up to date; * Develop a direct report to serve as backup during absences; * Management and administration of Servers, Firewalls, Switches, Access Points, and Client Storage systems; * Technical management and administration of hosting portals, e-mail, antivirus, cloud servers, backup, and other cloud-based services; * Management of server monitoring systems and VOIP telephony systems * Creation of support content, documentation, and knowledge base * Implementation, configuration, maintenance, and management of Office 365 (Exchange, Teams, * OneDrive, SharePoint, compliance, security, and client add-ins) * Manage the onboarding process for new clients related to documentation activities and improvement plans Requirements and Qualifications * Minimum Education Level: Bachelor’s Degree * Portuguese (Advanced), English (Intermediate) * 5 to 10 years of experience 2512290202491888478