IT professional who provides on-site or telephone technical support to users, resolving issues related to the operation of company or client computers. **Responsibilities and duties** * Replace and relocate modules and equipment as required and per prior planning; * Replace consumables and perform general equipment maintenance (e.g., desktop computers, laser printers); * Perform minor repairs on components of services provided to users (equipment, systems, technical/normative documentation, etc.); * Install and configure software on users' desktop computers; * Develop scripts and installation packages for software. * Generate and deploy computer images; * Activate, test, and deactivate network ports and general IT equipment; * Perform network cabling services using "twisted-pair 10/100 Mbps" cable, adhering to the established connectorization standard; * Execute backup creation and restoration, as well as periodic routine procedures; * Draft configuration and operational instructions for equipment and software; * Contact users to gather additional details regarding requests not fully described during the initial contact, in order to resolve the issue; * Provide guidance and tips on using features and functionalities available in basic software, applications, information systems, and general equipment; * Install and configure printers via TCP/IP protocol; * Clarify customer questions regarding configuration, installation, operation, and maintenance of IT equipment and components; * Receive solutions and close incidents and requests in the Service Desk system; * Perform other related tasks. **Requirements and qualifications** * Technical course in Information Technology or ongoing undergraduate degree in IT. * Experience with remote and/or on-site technical support in user-facing environments within a data center. **Additional information** Benefits: Hapvida, Bradesco Saúde, or Unimed health insurance (subject to local availability); Hapvida Odonto or Bradesco Dental dental insurance; Alelo meal allowance or food voucher; Life insurance fully covered by Lanlink; Transportation allowance; Pharmacy benefit program; University partnership program; Gympass; Auster; Internal education platform; Welcome-to-the-baby-kit; Moodar platform (therapy platform offering special rates for Lanlink employees) **We're thrilled to have you here with us — even if virtually! Would you like to get to know us better?** The **Lanlink Group** has 37 years of history building experiences that transform not only companies but also people's lives, operating across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as a safe harbor for innovation. Our spaces are built by those who make Lanlink happen every day: our employees, who wear the shirt proudly and collectively build a joyful, collaborative, and inspiring workplace. We believe **trust** is the foundation of our relationship with our people and our clients. It is cultivated through practices such as: hiring and welcoming well, inspiring, speaking and listening, thanking, developing, caring, celebrating, and sharing. We are many. We are diverse. **\#WeAreLanlink.** Now, we’d love to get to know you too. Join Lanlink! **Oh, and an important note:** all our job openings are **preferential for PwD (Persons with Disabilities).**
João Silva
Indeed · HR
João Silva
Indeed · HR
