**JOB POSTING:** **About the Position** The coordinator will be responsible for managing the team in accordance with people management policies, processes, and tools, promoting behavioral development, technical qualification, and improvement of the organizational climate. They will be involved in planning, monitoring, and optimizing human, financial, material, and technological resources, ensuring process quality and achievement of established objectives. In addition, they will play an active role in qualifying and continuously improving processes, identifying opportunities for innovation, validating new technologies, practices, and tools that contribute to efficiency and area results. **Key Responsibilities** Supervise technical inspections and resolution of pending issues; Ensure clear and efficient communication with customers; Implement and monitor improvements in technical assistance processes; Analyze root causes and support definition of corrective actions; Conduct site inspections to prevent construction defects; Manage performance indicators and departmental goals; Lead and develop the technical assistance team. **Mandatory Requirements | Education + Specific Skills (Fluent)** Knowledge of technical standards related to warranties and maintenance of developments; Experience in analyzing and diagnosing pathological manifestations in buildings; Knowledge of defining, monitoring, and analyzing technical assistance performance indicators, with ability to make data-driven decisions for continuous process improvement. Experience in people management; Experience in preparing technical reports, with clear and objective communication of analyses, root causes, corrective actions, and implemented improvements to internal departments and customers. Experience in customer negotiation; Willingness to reside in Balneário Piçarras. List the essential requirements for the position, such as academic qualifications, experience in specific processes, technical knowledge, familiarity with industry-related systems, as well as required trainings and certifications. **Desirable Requirements** Knowledge of CRM systems or customer service management software.