Customer Support Assistant

Description

Job Summary: An opportunity for professional development in the Customer Success area, focused on courteous, technical, and resolution-oriented customer service, supporting clients and interfacing with internal departments. Key Highlights: 1. Technical and resolution-oriented customer support 2. Focus on problem-solving and proactivity 3. Opportunity for growth in Customer Success Are you seeking a development opportunity in the Customer Success area? Join our team! **Responsibilities and Duties** * Respond to customers via the company's communication channels; * Provide initial technical support regarding products and applications; * Clarify doubts and guide customers in resolving issues; * Open, monitor, and advance warranty processes; * Record interactions and information in the system; * Interface with other internal departments to resolve cases; * Track pending items until final resolution of the interaction; * Ensure courteous, technical, and resolution-oriented service. **Requirements and Qualifications** * Completed or currently pursuing a bachelor's degree in Business Administration or related fields. * Advanced proficiency in Microsoft Office Suite. * Strong verbal and written communication skills; * Organizational skills and attention to detail; * Proactive mindset with a focus on problem-solving; * Ability to interact effectively with customers and handle technical requests; * Basic knowledge of customer service routines; * Prior experience in customer service (SAC), after-sales, or technical support is desirable. **Additional Information** Join Veda! Here, you’ll find: Clear, aligned, and assertive communication for everyone We love celebrating milestones and achievements A relaxed environment that encourages ownership Health Insurance Plan Meal Allowance (Attendance Bonus) On-site cafeteria Shuttle service (Rio do Sul | Lontras) Dental network and Dental Insurance Plan Life Insurance Library Profit Sharing Program (PPR) With over thirty years of history built on passion, ethics, and innovation, we are a benchmark in quality and recognized as one of the largest manufacturers of sealing components and electro-electronic parts for motorcycles and other segments. **Passion: A feeling that drives us forward** We were founded on the courage and entrepreneurial vision of our founder, José Maurício Felippe, and his passion for motorcycles. If you’re not yet passionate about the two-wheeled world, no problem. We’ll win you over gradually—just like any good relationship should be: built on trust and respect. **Team Expansion and Structuring** A new chapter has begun: we are expanding our brand presence, broadening our market reach through new strategies, enhanced technological capabilities, and an expanded product portfolio. Alongside this, we offer an exceptional environment for team structuring across areas including Digital Transformation, Engineering, Labs, Onboarding, Quality, Customer Success, and many others typical of an industrial enterprise. **Relationships** We operate nationwide, serving both the Aftermarket and Industrial sectors, supplying parts for the assembly lines of leading motorcycle manufacturers, agro-industries, and other segments. We export to 19 countries, primarily across Latin America—with strong presence in Colombia, Mexico, Argentina, Bolivia, and Panama. In 1998, we formed a strategic partnership with the renowned Italian group Athena, further strengthening our ability to uphold excellence in quality, drive innovative developments, and adopt cutting-edge technology.