Job Summary: Professional to monitor and manage network and telecom infrastructure, focusing on compliance and optimization of mission-critical services. Key Highlights: 1. Contract management and supplier relationship management 2. Focus on technological modernization and networking & telecom roadmap 3. Application of ITIL, COBIT, and risk management practices Hi, how are you? If you are a connected individual, driven by challenges, and understand that relationships form the foundation of digital transformation — this is your moment to join a successful team that values strong relationships! Here, we breathe technology and innovation — come join us! **Responsibilities and Duties** * Monitor and manage SLAs, OLAs, KPIs, and SLOs for network, PTT radio, and satellite connectivity providers. * Validate RFOs, RCAs, and technical MOPs. * Ensure contractual compliance for mission-critical services. * Manage contracts and supplier relationships for telecom and radio providers. * Evaluate performance reports on coverage, availability, latency, and communication quality. * Validate stability of satellite links (Starlink, VSAT, Ka/Ku, LEO/GEO). * Use SNMP, NetFlow, sFlow, and telemetry data to generate KPIs and executive dashboards. * Track incidents related to LAN, WAN, Wi\-Fi, radio, satellite, and associated infrastructure. * Enforce corrective and preventive actions from suppliers. * Manage maintenance windows for networks, RF links, internal ERBs, and satellite systems. * Monitor and inspect installations and repairs of antennas, towers, radios, repeaters, APs, switches, and modems. * Monitor trunked radio systems (TETRA, DMR, analog/digital). * Ensure communication in remote areas and industrial/forestry environments. * Identify opportunities for modernization of LAN, WAN, radio, and satellite infrastructure. * Propose hybrid contingency solutions (fiber \+ radio \+ satellite). * Develop a technological roadmap for networks and telecom. * Perform capacity planning and business risk analysis. * Apply ITIL practices (incidents, problems, changes, and events). * Support governance based on COBIT and risk management. * Maintain CMDB and network & communication asset inventory. * Ensure regulatory compliance (ANATEL, frequency licenses, homologations). **Requirements and Qualifications** * Desired knowledge of TCP/IP, OSI model, VLANs, subnetting, routing, BGP, OSPF, EIGRP, HSRP/VRRP, STP/RSTP/MSTP, DHCP, DNS, L2/L3 switching, port\-channels, VTP, QoS, MPLS, IPSec VPN, SD\-WAN, enterprise wireless (WLC, RF, roaming, WPA2/3 Enterprise), and network architectures (Datacenter, Campus, WAN, Edge); * Knowledge of ITIL, COBIT, CMDB, and network inventory * Strong analytical capability and systemic vision * Critical thinking for supplier evaluation * Ability to translate technical data into managerial insights **Additional Information** Interested? Then come explore our benefits: * Health and Well\-being: **Birthday day off**, **Wellz**, an innovative mental and emotional health solution, **Unit**, for financial well\-being. And of course, our partnership with **Wellhub**. * Benefits: **Meal and/or food allowance**, **Medical and Dental Assistance**, and **Life Insurance**. * Mobility: **Transportation allowance or Fuel assistance**. * Education: Discounts at partner educational institutions and **English language development**. With over 20 years in the market, Nexa is a company that identifies, designs, implements, and supports technological solutions and services for various types of enterprises, focusing on innovation, efficiency, improvements, and results in its deliveries. **OUR VALUES** **Strong Relationships:** Embedded in our culture, strong relationships drive great achievements. **Trust:** We believe in the bonds we build. Our partnerships are founded on transparency and credibility. **Sense of Urgency:** We strive to deliver the best — always in the shortest possible time.
João Silva
Indeed · HR
João Silva
Indeed · HR
