Description: Apply quickly by email: Requirements and qualifications: Soft Skills (Behavioral Competencies) * + Analytical ability and problem-solving skills: investigation and rapid resolution of incidents. + Clear and objective communication with both end users and other IT professionals. + Organization and discipline to handle multiple tasks, document processes, and follow routines. + Teamwork: collaboration with technicians, analysts, and managers from other departments. + Proactivity: anticipation of needs, identification and correction of potential failures before they impact the business. + Attention to detail, especially when handling critical configurations and changes in production environments. + Continuous learning ability: keeping up with technological evolution and system/equipment updates. + Empathy and patience when dealing with users of varying levels of technical knowledge. Hard Skills (Technical Competencies) * + Computer networks: topologies, TCP/IP protocols, routing, switching, VLANs, VPN, firewall, QoS. + Installation and configuration of network devices: routers, switches, access points, firewalls (e.g., Cisco, HP, Mikrotik, Fortigate, SonicWall, etc.). + Operating system administration: Windows Server and Linux. + Network service management: Active Directory, DNS, DHCP, WSUS, File Server. + Virtualization concepts: VMware, Hyper-V, Proxmox, VirtualBox. + Network monitoring tools: Zabbix, Nagios, PRTG, OpManager, SolarWinds. + Data backup and recovery procedures. + End-user technical support: phone, remote, and on-site assistance; resolution of connectivity, printer, remote access, etc. issues. + Technical documentation: network diagrams, inventory, operational procedures. + Knowledge of ITIL concepts and service desk best practices. Desirable: Desired Education and Experience * + Completed or ongoing undergraduate degree in Information Technology, Computer Networks, Computer Engineering, or related fields. (Basic Requirement) + Technical certifications are a plus (CompTIA Network+, Cisco CCNA, MCSA, ITIL, etc.). + Practical experience in medium-to-large complexity environments involving infrastructure, technical support, and network administration. Benefits: Meal Voucher or Food Allowance, Health Insurance with Co-payment Working hours: 8:00 AM to 6:00 PM — On-site in Pinhais Knowledge: Education: Bachelor’s Degree — SYSTEMS ANALYSIS AND DEVELOPMENT, Computer Science, Information Engineering, Information Systems, IT, Information Technology — Completed Technical skills: IT Infrastructure, LGPD, Microsoft Office Suite, Database Behavioral skills: Communication, Initiative, Innovation, Public Speaking, Organization, Analytical Thinking, Systems Thinking 2512230202491760732