Senior Support Analyst

Description

Job Summary: We are seeking an engaged Support Analyst to provide customer support, resolve systemic issues, and analyze integrations, contributing to the transformation of logistics. Key Highlights: 1. Customer support and resolution of systemic issues 2. Analysis and handling of system incidents 3. Analysis of requests and integrations via REST and SOAP APIs We develop advanced technological solutions for monitoring professional drivers' working hours. Our projects are customized according to each client's specific needs, enabling a high degree of customization. Our primary objective is to transform data into strategic information, supporting more efficient management at the **operational, tactical, and strategic** levels. We are looking for engaged and motivated professionals to join our team as a **Support Analyst**. If you are eager to learn, wish to contribute to transforming logistics and mobility, and want to be part of a dynamic and innovative environment, this may be the ideal opportunity. **Responsibilities and Duties:** * Provide customer support via the ticketing platform; * Assist in identifying and resolving systemic issues; * Support the analysis and handling of system-related incidents; * Perform database analyses and queries on **SQL Server**; * Analyze requests and integrations via **REST and SOAP APIs**. **Mandatory Requirements:** * Bachelor's degree **completed or in progress** in **Systems Analysis and Development, Information Systems, Computer Science**, or related IT fields; * Experience or familiarity with **customer support**; * Knowledge of **integrations via REST and SOAP APIs**; * Knowledge of **JSON and XML data structures**. **Preferred Qualifications:** * Experience with SQL databases. .