DT/UX (Customer Experience)

Description

Job Summary: We are seeking a DT/UX professional to work on customer experience, responsible for ensuring consistent, user-centered experiences in projects. Key Highlights: 1. Join the Customer Experience team 2. Focus on customer journey and systemic perspective 3. Collaboration across all project phases **Job Description:** We are looking for a **DT/UX professional to join the Customer Experience team**. This person will be responsible for supporting projects related to the customer journey within the company, ensuring consistent, efficient, and user-centered experiences across all touchpoints throughout the project lifecycle. The ideal candidate possesses a systemic perspective, strategic thinking, and strong collaboration skills with various organizational areas—engaging from discovery phases through implementation and continuous solution evolution. **Key Responsibilities** * Map and redesign end-to-end service journeys, identifying opportunities to improve both customer experience and internal processes; * Translate insights from research and data into service solutions that are feasible, desirable, and sustainable; * Contribute to the continuous evolution of services by proposing improvements and innovations based on metrics, feedback, and evidence. **Job Duties:** * Create and maintain Service Design artifacts, such as customer journeys, service blueprints, stakeholder maps, and ecosystems; * Lead and facilitate co-creation, discovery, ideation, and prioritization workshops; * Analyze processes, operational flows, and touchpoints (frontstage and backstage); * Document services and processes clearly and accessibly for diverse audiences; * Support implementation and monitoring of proposed solutions, working iteratively throughout the project lifecycle. **Requirements and Qualifications:** * Prior experience as a Service Designer, UX Designer, Product Designer, or in related fields; * Practical experience with Service Design methodologies, Design Thinking, and the Double Diamond; * Experience with agile methodologies such as Scrum, Kanban, or Lean; * Skills in process analysis, systemic thinking, and strategic vision; * Experience with design and collaboration tools such as Miro, Figma/FigJam, Whimsical, or similar; * Experience with management and documentation tools such as Jira and Confluence; * Strong communication, facilitation, and stakeholder collaboration skills—both technical and business-oriented. **MJV Benefits:** TotalPass\\Wellhub; ‍‍‍‍ Group life insurance; Meal/Voucher allowance; Health and dental plan \- Bradesco; Training initiatives: lectures, forums, knowledge exchanges, and discussions relevant to our business. We maintain constant connection to learn more—together; \+MJVer Program: an internal referral program where you refer a colleague to join us, and if the match is successful, you receive a reward. Partnerships: want discounts? We have a Workplace group where we announce partnerships with educational institutions, language schools, gyms, restaurants, products, and other services;