TECHNICAL CONSULTANT C

Description

Join Us in Building the Future of Mobility! At **AUTOMOB**, we breathe passion for cars. We are a 100% Brazilian company driven by talent, enthusiasm, and the contagious energy of our team members. Here, challenges become opportunities, and your voice has the power to shape the future of dealership operations across Brazil. We are **market leaders**, with a strong presence throughout the entire national territory. From light vehicles to heavy machinery, from financial services to insurance and vehicle financing plans, we offer an integrated universe of solutions for our customers. With over **190 stores spread across 12 states and 65 cities**, we represent iconic brands such as BMW, Honda, Volkswagen, Toyota, JLR, Volvo, BYD, GWM, Ford, VW/MAN, Valtra, Fendt, and many others. Imagine yourself working with the largest brand portfolio in the segment nationwide, alongside more than 5,000 passionate and engaged professionals. At **AUTOMOB**, you’ll have the opportunity to develop your skills, broaden your knowledge, and build a successful career in a dynamic and challenging environment. We offer comprehensive solutions for our customers—from vehicle sales to post-sales services, including workshops, bodywork, and painting. If you’re passionate about cars, eager to learn, and seeking a place where your ideas are valued, AUTOMOB is your destination! Accelerate with us and make a difference at a company that values diversity and inclusion in all forms. Join our team and become part of a group that celebrates individuality and mutual respect. **Responsibilities and Duties** * Provide customer service in the post-sales department (both proactive and reactive reception) * Identify vehicle needs and symptoms, translating them into clear service orders * Prepare estimates and negotiate approvals with customers * Monitor service progress with the workshop * Ensure quality, timely delivery, and customer satisfaction upon vehicle handover * Offer additional services (upselling), such as maintenance checks, wheel alignment, parts, etc. * Track performance indicators such as average ticket value, productivity, and approval rate * Conduct follow-up with customers (pre- and post-service) **Requirements and Qualifications** * Completed high school education (college degree or technical training in related fields preferred) * Customer service experience (automotive industry experience preferred) * Basic knowledge of automotive mechanics * Strong communication and negotiation skills * Organizational skills and goal orientation * Proficiency in computer applications (Microsoft Office suite and management systems) * Valid driver’s license **Additional Information** **PEOPLE ARE OUR BUSINESS—THAT’S WHY WE VALUE OUR TEAM MEMBERS IN MULTIPLE WAYS!** We offer the traditional benefits you already know—and go beyond them. Learn more! * **CARE FOR YOU:** Specialized support for our team members and their families via a 24-hour hotline offering psychological, health, social, family, financial, and/or legal assistance—all with absolute confidentiality. * Extended **Maternity** and **Paternity Leave** \+ **Newborn Kit** for new mothers and fathers. * We understand how important children’s and teenagers’ education is. At **AUTOMOB**, we help with purchasing the **school supplies kit** for our team members’ children. * Our team members enjoy exclusive access to a **discount platform** covering travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **AUTOMOB University**, our team members learn and enhance their professional development—becoming true protagonists of their own careers.  * We recognize and value our **veteran team members**, celebrating milestones of years served. Those with **more than 15 years** receive an especially grand celebration event. * **Mom’s Corner:** A dedicated space located at our headquarters in Itaim Bibi and administrative headquarters in Mogi das Cruzes, designed for mothers returning from maternity leave who wish to **continue breastfeeding**. The area includes all necessary **equipment for milk expression and storage**, ensuring privacy and comfort. **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and overall well-being. * **Pet Love:** To care for your four-legged family member too, we include a special benefit for this beloved member of your family. Do you identify with this position? Explore our job openings, apply now, and let’s grow together at a company that expands every day. The dream that began in 1995 with our first Volkswagen dealership gained momentum and evolved into Brazil’s largest and most diversified dealership group. Our brand and product portfolio spans light vehicles—new and used—as well as agricultural machinery, yellow-line equipment, and diverse services meeting our customers’ needs. Today, we represent 35 brands across these varied segments. Our devotion to service is embedded in our culture. We have a highly skilled team united by shared values: PEOPLE, CUSTOMERS, SIMPLICITY, OWNER MINDSET, SUSTAINABILITY, AND PROFIT. In 2021, we launched our consolidation process with the creation of AUTOMOB; however, it was in 2024 that we unified all dealership companies and operations under a single corporate entity. Today, we operate over 200 stores across 13 Brazilian states, supported by a team of nearly 7,000 employees. Are you interested and ready to join our Group? Then **accelerate with us**! We are a diverse company that promotes diversity across all positions—regardless of gender, sexual orientation, race, religion, or disability.