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Supervisors Team Leaders in Bom Jesus dos Perdoes

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Bom Jesus dos Perdoes

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Location:Bom Jesus dos Perdoes

Category:Supervisors Team Leaders

APRENDIZ64964005071233120

Date Posted: 2025\-12\-19 Country: Brazil Location: LOC6002: Av Rei Alberto I, 117, SÃO PAULO, SANTOS\- SP 11030\-381 Brasil APRENDIZ If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2\.4 billion people every day and maintain approximately 2\.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast\-moving, high\-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people\-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us \#Buildwhatsnext!*Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.*

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Central Flow64861351083266121

**DESCRIPTION** --------------- Central Flow Are you looking to become a leader in a global operation with hundreds of managers and thousands of employees? Would you like the challenge of delivering continuously improved customer experiences to over 150\+ million customers? Could you assume financial responsibility that impacts both the bottom line and shareholder expectations for a growing Fortune 100 corporation? If you want to be involved in creating the future of online retail, and are dynamic, organized, and a self\-starter join our Central Flow Team As an of Central Flow, you will have the opportunity to manage and develop a team of Area Managers and (PCS) Process Control Specialists who are tasked with the most analytical and impactful function of running Outbound Flow for Fulfillment Centers across Amazon. In the job you would be required to exercise superior analytical and problem solving skills as well as people management skills. You will be expected to work with the senior leadership of multiple Fulfillment Centers and set expectation on the support that central flow would provide and need from them. You would be responsible to work with cross functional teams in developing tools, standards and best practices and will be co\-ordinate the efforts with multiple Fulfillment centers. You are expected to have a steep learning curve in learning pick flow settings, collate settings and other flow related tools and become a subject matter expert in flow management. You will need to be very knowledgeable in Excel as this team will depend on multiple tools based on the software. Key Responsibilities: Lead and develop a team of Amazon Area Managers and Process Control Specialists. Understand and teach detailed flow concepts related to outbound flow operations in Amazon’s fulfillment centers. Continuously improve processes and procedures related to OB Flow Operations Continuously monitor performance of FCs that are attributable to Central Flow and take corrective steps whenever required to optimize outbound productivity performance and Customer Experience. Remove barriers for PCSs by developing tools and automate manual business processes. Monitor and audit if standard processes are followed for every FC and take corrective action to change or modify standards if needed due to change in external or internal processes related to FC. Connect with multiple FCs to address concerns, escalations or provide daily report. Communicate policies to associates and act as the primary information source for the Team, maintaining compliance and consistency. Strong people leader with the ability to develop the Central Flow team and engage them in Amazon’s policies and procedures. Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality. Support all safety programs and compliance to ensure a safe work environment for all associates. Create, manage and support recognition and communication programs. Partner with the management team to establish and maintain quality control standards. Key job responsibilities Ability to work weekends and/or overnight shifts Ability to work extended hours both in peak season and as needed The ability to dive deep into data and provide thought\-provoking, workable business solutions Ability to work with cross functional teams Strong interpersonal and communication skills (both written and verbal) Proven track record of taking ownership and driving results **BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree or equivalent * Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays * Experience in employee and performance management * Experience in English\-language communication skills, both written and verbal **PREFERRED QUALIFICATIONS** ---------------------------- * Experience with performance metrics and process improvement and Lean techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

R. Dorva Banharo Salgueiro, 149 - Vila Nova, Cajamar - SP, 07750-770, Brazil

Negotiable Salary

Senior Central Flow64861351146498122

Senior Central Flow

**DESCRIPTION** --------------- Central Flow Are you looking to become a leader in a global operation with hundreds of managers and thousands of employees? Would you like the challenge of delivering continuously improved customer experiences to over 150\+ million customers? Could you assume financial responsibility that impacts both the bottom line and shareholder expectations for a growing Fortune 100 corporation? If you want to be involved in creating the future of online retail, and are dynamic, organized, and a self\-starter join our Central Flow Team As an of Central Flow, you will have the opportunity to manage and develop a team of Area Managers and (PCS) Process Control Specialists who are tasked with the most analytical and impactful function of running Outbound Flow for Fulfillment Centers across Amazon. In the job you would be required to exercise superior analytical and problem solving skills as well as people management skills. You will be expected to work with the senior leadership of multiple Fulfillment Centers and set expectation on the support that central flow would provide and need from them. You would be responsible to work with cross functional teams in developing tools, standards and best practices and will be co\-ordinate the efforts with multiple Fulfillment centers. You are expected to have a steep learning curve in learning pick flow settings, collate settings and other flow related tools and become a subject matter expert in flow management. You will need to be very knowledgeable in Excel as this team will depend on multiple tools based on the software. Key Responsibilities: Lead and develop a team of Amazon Area Managers and Process Control Specialists. Understand and teach detailed flow concepts related to outbound flow operations in Amazon’s fulfillment centers. Continuously improve processes and procedures related to OB Flow Operations Continuously monitor performance of FCs that are attributable to Central Flow and take corrective steps whenever required to optimize outbound productivity performance and Customer Experience. Remove barriers for PCSs by developing tools and automate manual business processes. Monitor and audit if standard processes are followed for every FC and take corrective action to change or modify standards if needed due to change in external or internal processes related to FC. Connect with multiple FCs to address concerns, escalations or provide daily report. Communicate policies to associates and act as the primary information source for the Team, maintaining compliance and consistency. Strong people leader with the ability to develop the Central Flow team and engage them in Amazon’s policies and procedures. Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality. Support all safety programs and compliance to ensure a safe work environment for all associates. Create, manage and support recognition and communication programs. Partner with the management team to establish and maintain quality control standards. Key job responsibilities Ability to work weekends and/or overnight shifts Ability to work extended hours both in peak season and as needed The ability to dive deep into data and provide thought\-provoking, workable business solutions Ability to work with cross functional teams Strong interpersonal and communication skills (both written and verbal) Proven track record of taking ownership and driving results **BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree or equivalent * Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays * Experience in employee and performance management * Experience in English\-language communication skills, both written and verbal **PREFERRED QUALIFICATIONS** ---------------------------- * Experience with performance metrics and process improvement and Lean techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

R. Dorva Banharo Salgueiro, 149 - Vila Nova, Cajamar - SP, 07750-770, Brazil

Negotiable Salary

Senior Recruitment and Selection Analyst64861351051011123

Senior Recruitment and Selection Analyst

Description: Requirements: * Conduct end-to-end selection processes for operational, tactical, and strategic Call Center positions * Handle high-volume hiring, including ramp-ups and special projects * Align position profiles with managers and operational leaders * Post job openings on digital platforms, talent databases, and social media * Perform resume screening, individual and group interviews (online and in-person) * Conduct competency-based interviews and behavioral assessments * Support and guide candidates throughout the entire selection process, track document submissions, and respond via WhatsApp * Collaborate with Admission, Training, and Operations departments * Ensure compliance with internal policies and labor legislation * Support continuous improvement initiatives, employer branding, and candidate experience * Currently pursuing a bachelor’s degree in Human Resources, Business Administration, Psychology, or related fields. Preferred Qualifications: * Experience in recruitment involving high-volume hiring within a Contact Center company Location: Santana Schedule: Hybrid Work Model: On-site, rotating 5x2 schedule from Monday to Friday – Flexible working hours Salary + Benefits: R$ 3,000.00 + Benefits package + Bonus based on achievement of goals and results Responsibilities: * Responsible for end-to-end recruitment and selection processes, focusing on high-volume hiring for Call Center operations (customer service, retention, sales, collections, and administrative areas). Strategically partner with leadership to ensure agility, hiring quality, and alignment with business profile. 2512180202551925120

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Bilingual Quality and Diagnostic Coordinator (English and Portuguese) – São Paulo, SP64861351019265124

Bilingual Quality and Diagnostic Coordinator (English and Portuguese) – São Paulo, SP

Description: * Experience as a PL or SR Quality Analyst; * Call Center industry experience is desirable. * Completed undergraduate degree in Administration, Engineering, Economics, or related fields; * Coursework in Process Management: * Desired Courses: * Introduction to BPM; * Current State Assessment (As-Is); * Future State Design (Should-Be and To-Be); * Methods and Techniques for Organizational Change Management; * Business Process Automation; * Advanced Knowledge of Methods and Techniques for Organizational Change Management; * Advanced Knowledge of Flowcharts; * Advanced Knowledge of Microsoft Office Suite; * Advanced English proficiency. * Behavioral Skills: * People Management; * Organization and Planning; * Negotiation; * Interpersonal Relationships; * Problem Analysis and Resolution; * Systems Thinking; * Proactivity; * Communication. * Prepare and submit the productivity monitoring dashboard generated by Supervisors; * Submit calibration reports to Analysts and Supervisors of Operations; * Conduct meetings with Operations Analysts to align on key performance indicators (KPIs) to be tracked, enabling the development of the monthly action plan; * Define monitoring and calibration targets; * Conduct meetings with the Monitoring Team to align activities and goals; * Identify underperforming Agents and refer them to the Monitoring Team, ensuring ongoing follow-up; * Attend calibration meetings with Monitors and Supervisors to adjust monitoring scores; * Prepare consolidated reports on departmental KPIs for management meetings; * Provide feedback to the Monitoring Team; * Perform other related duties. 2512180202551925351

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Client Service / Technical Customer Support64847894114433125

Client Service / Technical Customer Support

**Let’s be unstoppable together!** At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. **Learn more at** **www.circana.com.** **What will you be doing?** Based in Brazil, this Operations Client Service representative will be responsible for addressing all inquiries on data elements raised by internal or external clients. This may include fielding, investigating, and resolving data issues, and/or collaboration with other groups to drive to resolution. Operations Client Service grows and maintains direct relationships with external clients to facilitate effective two\-way communication and serves as needed as an internal interface to Operations. **Job Responsibilities** External Role: * Build strong, trusted, on\-going relationships with clients as their main point of contact for data inquiries, operational activity, methodology, and category enhancements. * Address, troubleshoot, resolve, and communicate data quality issues/resolutions alone or in collaboration with other groups. * Clearly articulate Circana processes and decision making as it relates to data inquiries. * Prepare written and verbal communications which clearly convey issues, findings, resolutions and impacts to external audiences. * Proactively provide clients with an overview of data changes due to upgrades or launches prior to data release. * Maintain an understanding of Industry key categories to support client interaction. * Gather suggestions and represent need for enhancements from clients for internal discussion. * Attend client meetings as necessary. Internal role: * Develop trusted relationships with Practice leads, Commercial teams, Operations, and Product. * Effectively liaise with other Operations Client Service team members, Operations, Commercial, Product, Research Science, and other support groups to ensure ultimate resolution and communication of inquiries. * Monitor and identify patterns in client inquiries that could influence changes in our processes. * Maintain detailed and effective communication with Commercial team related to client interaction, both reactive and proactive. * Master an understanding of Circana processes to support investigation and articulation of inquiries. * Assist senior management team with setting strategies and direction to the department. **Requirements** * At least 5 years of experience in retailer and consumer data. * Bachelor’s degree required. * Strong capabilities to work daily in Spanish, Portuguese and English (spoken and written, C1 level). * Experience in communication with clients at all levels, advanced verbal and written communication skills. * Strong technical skills in market research data. * Ability to partner with internal teams, monitor workflow, and assure follow\-through. * Strong organizational skills, with the ability to manage multiple projects simultaneously and to coordinate multi\-disciplinary teams. * Proficiency in Excel (pivot tables, v\-look up and basic calculations). Advanced Excel skills strongly preferred. * Able to travel domestic and internationally. **Circana Behaviors** As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day\-to\-day role: * Stay Curious: Being hungry to learn and grow, always asking the big questions. * Seek Clarity: Embracing complexity to create clarity and inspire action. * Own the Outcome: Being accountable for decisions and taking ownership of our choices. * Center on the Client: Relentlessly adding value for our customers. * Be a Challenger: Never complacent, always striving for continuous improvement. * Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. * Commit to each other: Contributing to making Circana a great place to work for everyone. **Location** This position can be located in the following area(s): Sao Paulo, Brazil **Commitment to diversity, fairness, and equality** Circana in Spain is an **equal opportunity employer** and prides itself on providing equal employment opportunities to all job seekers. We are actively committed to ensuring that no person is discriminated against on the grounds of age, disability, gender reassignment, marital or marital status, pregnancy and parenthood, race, religion or belief, sex or sexual orientation. Equity and diversity are at the heart of our recruitment policy because we believe that they encourage creativity and efficiency, which in turn increases performance and which in turn increases performance and productivity. Therefore, on a level playing field in terms of qualifications and competencies for the job and competencies for the position, the candidate of the under\-represented gender at that level will be considered. We strive to reflect the society in which we live, while maintaining the image of our clients. *Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our* *candidate privacy notice* *)* *Your current employer will not be contacted without your permission.* *We offer a competitive benefits package designed to support your health, well\-being, and work\-life balance.* *An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our* *candidate privacy notice**. Your current employer will not be contacted without your permission.* *You can apply for this role through the Circana careers website or Intranet site for internal candidates.* *This role is subject to AI\-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.* *The anticipated application deadline for this position is approximately 01/16/25\.* \#LI\-JT1

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Operations Manager, Fulfillment Center64845022803202126

Senior Operations Manager, Fulfillment Center

**DESCRIPTION** --------------- This position will be based in Cajamar\-SP region. Amazon is looking for an Operations Manager to be based in our new Fulfillment Center in Cajamar\-SP. The Operations Manager has complete responsibility for all processes within a warehouse on a specified shift or across multiple shifts. Reporting to the Site Leader, and you will be directly responsible for a team of Area /Team Managers and their direct reports. You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises As the Operations Manager you will: Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift. Responsible for the overall safety, quality, performance and customer experience of the shift. Carry out supervisory responsibilities in accordance with the organization’s policies and procedures. Accountability for meeting and exceeding operational goals. Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs. Mentor, train and develop teammates for career progression and learning. Ability to develop and share best practices across the shifts and network. Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline\-driven environment. Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team. Key job responsibilities Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan. Manage a team of approximately many employees within a very fast\-paced/ time\-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers. Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area. Set / clarify requirements and expectations for Area Managers and Team Leaders. Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety \& Security Manager, IT Manager) to build and secure support and resources for projects and initiatives. Carry out supervisory responsibilities in accordance with the organizations policies and procedures. Implement change and/or develop new processes as required. Participate from time to time in cross\-functional Process and Business Improvement projects. Candidates must be flexible to work weekends and/or overnight shifts regularly. **BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree or equivalent * Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays * Experience in employee and performance management * Experience in English\-language communication skills, both written and verbal **PREFERRED QUALIFICATIONS** ---------------------------- * Experience with performance metrics and process improvement and Lean techniques Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

R. Dorva Banharo Salgueiro, 149 - Vila Nova, Cajamar - SP, 07750-770, Brazil

Negotiable Salary

Account Executive64844555642883127

Account Executive

We are seeking an Account Executive to strategically manage the interface between the agency and its clients. Important: This position is not customer service, call center, reception, or support. We are looking for someone with proven experience in advertising agencies, capable of managing accounts, demands, deadlines, and campaign deliverables. Responsibilities: \- Serve as the strategic focal point between clients and internal agency teams; \- Develop and detail comprehensive briefs for creative, media, planning, and production teams; \- Oversee job workflows end-to-end, ensuring quality and timely delivery; \- Organize schedules, meetings, presentations, and strategic reports; \- Lead alignment sessions, negotiations, and weekly client meetings; \- Interpret client needs and translate them into clear, actionable deliverables for internal teams; \- Ensure excellence across all deliverables and identify opportunities for new projects; \- Manage multiple accounts simultaneously with a consultative mindset and proactive attitude. Requirements: Proven experience in advertising account management within agencies; Hands-on experience managing accounts and campaigns (offline/online/digital); Ability to engage clients consultatively—not just operationally; Excellent communication, organizational, and briefing interpretation skills; Experience collaborating with creative, media, and planning teams. Desirable: Experience working with B2B, retail, or technology clients; Familiarity with project management tools such as Trello, Runrun.it, Asana, Monday, etc.; Experience with digital or multichannel projects.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

SP - EXPERT IN INTERACTION - AUTOMOTIVE RELATIONSHIP - ZL - VL PRUDENTE (PFT)64844134823041128

SP - EXPERT IN INTERACTION - AUTOMOTIVE RELATIONSHIP - ZL - VL PRUDENTE (PFT)

**Have you ever thought about working in a dynamic environment, within a collaborative setting characterized by constant transformation and growth? Join our team!** **\#JoinTP** **Responsibilities and Duties:** Proactively contact customers and dealerships to resolve issues unresolved at Level 1, seeking solutions and overseeing the entire process from start to finish, ensuring customer satisfaction and problem resolution. **Salary:** R$ 1,533.97 **Working Hours:** 9:00 AM to 6:00 PM **Schedule:** 5 days on, 2 days off (Monday to Friday) | **Workload:** 7 hours and 12 minutes **Work Mode:** 100% On-site | **Work Location:** Vila Prudente – SP **What We’re Looking For (Requirements):** Must be of legal age High school diploma completed Proven call center experience required Strong reading comprehension and analytical skills Proficiency in Microsoft Office suite Willingness to work on-site at the Vila Prudente Campus – SP (Metrô Line 2–Green or Monorail Line 15–Silver). **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing Program) – we recognize and reward your performance. * Meal Allowance and Food Allowance. * Fuel Allowance (for night shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Insurance including dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple stages conducted independently. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

SP - INTERACTION EXPERT – BANKING CHAT64844134791170129

SP - INTERACTION EXPERT – BANKING CHAT

**Have you ever considered working in a collaborative, dynamic environment with real growth opportunities starting from 3 months?** **If the answer is yes, then TP is the right place for you!** **Your responsibilities will be:** As an Interaction Expert, you will be responsible for clarifying doubts, resolving issues and complaints, assisting with app usage, promoting products and services, updating user data, and other related tasks. **Salary:** R$ 1,518.00 **Working Hours:** Between 10:00 AM and 10:00 PM **Shift Schedule:** 6x1 – cyclical days off (6 hours 20 minutes per day) **Location:** LAPA – São Paulo/SP **What are we looking for in you?** * Strong verbal and written communication skills in Portuguese * Analytical mindset and focus on real-time problem resolution * Prior experience with chat support in a call center environment **At TP, well-cared-for people deliver extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: in just 3 months, you can take your next career step. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated Profit-Sharing Program (PLR) – we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Insurance plan covering dependents – we care for those you love. * Childcare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

SP - Customer Service Consultant - B2B Benefits, Bilingual in English648441348070431210

SP - Customer Service Consultant - B2B Benefits, Bilingual in English

**Have you ever thought about working in a dynamic environment, within a collaborative setting marked by constant transformation and growth?** **Join our team! We’re looking for an enthusiastic and dedicated professional to become part of our customer service team.** **If you love interacting with people, solving problems, and feel comfortable engaging with customers from diverse cultural backgrounds, this is the perfect opportunity for you!** **\#JoinTP** **Responsibilities and Duties:** Resolve issues, organize, and prioritize solutions for all customers; Demonstrate initiative in meeting personal and team SLAs, as well as managed expectations; Show capacity for continuous learning and knowledge sharing with the team, along with appropriate empathy toward customers; Provide and receive constructive feedback; Handle multiple tasks and manage multiple priorities effectively; Understand and capture relevant data during customer interactions, recording it accurately; Build collaborative and effective relationships with colleagues, suppliers, and customers; Resolve inquiries and issues at first contact, focusing on efficiency; Properly manage escalations to the team manager or supervisor; Demonstrate self-management and self-confidence in daily activities; Achieve consistent results focused on goals and quality. **Salary:** Up to R$ 2,236.52 + Benefits + Career Development Plan **Working Hours:** Various shifts **Schedule:** 6 days on / 1 day off | Shift: 6:20 AM **Work Mode:** On-site | **Location:** Vila Prudente – SP **What We’re Looking For (Requirements):** Must be of legal age; High school diploma completed; Call center experience required; Experience in financial services preferred; Advanced English + Fluent Portuguese; Availability to work on-site at the Vila Prudente Campus – SP; Customer service experience. **At TP, well-cared-for people deliver extraordinary results!** We are a market reference in benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Path Program: in just 3 months, you can take your next step. * Educational Partnership: discounts up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing) – we recognize and reward your performance. * Meal voucher and food allowance. * Fuel allowance (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health insurance including dependents—we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial wellbeing. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of several independent stages. Throughout the process, you may be invited to participate in additional activities depending on your progress in the screening. Please also note that participation in all stages does not guarantee approval for the position. Your performance will be assessed by the recruiter only after completion of the entire evaluation cycle. **Thank you for your interest in joining TP—we wish you good luck!**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Customer Service Assistant648419833461791211

Customer Service Assistant

Responsible for handling customer service for the health insurance provider through various communication channels, such as call center and WhatsApp. Provides support, clarifies inquiries, supplies information regarding health plans, coverage, authorizations, and procedures, and records and tracks requests. Works with a focus on service quality, empathy, and prompt resolution of issues to ensure beneficiary satisfaction and retention. Job type: Full-time CLT Pay: R$1,518.00 – R$1,804.00 per week Benefits: * Medical assistance * Food allowance * Meal voucher * Transportation allowance

R. Apucarana, 512 - Tatuapé, São Paulo - SP, 03311-000, Brazil

R$1,518-1,804/month

Finance Analyst647395156244511212

Finance Analyst

**Main Purpose of the Role:** Directly execution of all A.R. process with specific care about collection for all revenues (global, local, agency and principal) in accord to the instructions that are received from the AR. Coordinator and S.A Finance Manager, been in contact with all Agencies and acting. as part/member of the “AR Center” located in Sao Paulo. Prepare and execute all A.R. reports for the AR Coordinator and the S.A. Finance Manager (outstanding reports, F2BC reports, Extra Juridical Notification, KPI monitoring, etc. ….). Daily monitoring on bank’s activity (BRL accounts) with focus on collected amount and customer open balance aiming on time reconciliation. Follow up and monitor daily the Official ROE Monitor and directly promote/support the Finance Manager during the credit line approval process. **Main Tasks:** * Directly execution of all A.R. process with specific care about collection for all revenues (global, local, agency and principal) in accord to the instructions that are received from the AR. * Coordinator and S.A Finance Manager, been in contact with all Agencies and acting. * as part/member of the “AR Center” located in Sao Paulo. * Prepare and execute all A.R. reports for the AR Coordinator and the S.A. Finance Manager (outstanding reports, F2BC reports, Extra Juridical Notification, KPI monitoring, etc. ….). * Daily monitoring on bank’s activity (BRL accounts) with focus on collected amount and customer open balance aiming on time reconciliation. * Follow up and monitor daily the Official ROE * Monitor and directly promote/support the Finance Manager during the credit line approval process. * Direct contact with CS, Documentation, and treasury Requirements: PLEASE SUBMIT YOUR RESUME IN ENGLISH Competencies: 1\. Problem solving \- Identify and solve issues, both with customers and within ZIM. Predict potential problems and take proactive measures to prevent them 2\. Quality oriented – To work according to the policy / procedure / processes / methodology and to define KPIs and objectives. 3\. Communication skills – Able to communicate well with customers, deliver core messages that are clear and understandable, and lead to action 4\. Team player \- Collaborating with other team members. Show commitment and respect to others. Actively listens and offers constructive feedback / opinion. Transparency \- Willingly and openly shares information and experience with others aiming to improve the outcome. 5\. Analytical thinking – To translate understanding to decision making. Function: Countries \& Business Development

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

External Sales Representative (Commissions + Profit-Sharing + Meal Allowance) – Downtown647322960154911213

External Sales Representative (Commissions + Profit-Sharing + Meal Allowance) – Downtown

A call center and trade marketing company is hiring an External Sales Representative in Jundiaí (Downtown). Brasil Center is a company offering a wide range of services and products tailored to the Brazilian market. Focused on quality and customer satisfaction, it continuously strives to innovate its solutions. **What will you do in this role?:** Proactively prospect new clients by presenting Claro’s products and services in a consultative and assertive manner (door-to-door). Maintain your client portfolio. Prospect new clients to expand your portfolio. Personally attend to and visit clients, strengthening relationships and ensuring a positive experience. Promote and negotiate Claro’s plans and solutions according to each client’s profile and needs. Achieve sales targets and performance indicators, maintaining focus on results and service quality. Record client and sales information and updates in the company’s internal systems. Collaborate with the sales team and leadership, sharing best practices and contributing to collective results. Represent the brand ethically, respectfully, and professionally, serving as a connection point between Claro and its customers. Perform tasks typical of an External Sales Representative role. Position requires on-site work in Jundiaí / SP. If you have prior experience as a Commercial Representative, External Sales Consultant, External Sales Executive, or External Sales Agent, you may meet the requirements for this position. **Company Offer:** * Salary: BRL 2,080.00 * ✔ Commissions * ✔ Profit-Sharing Program * ✔ Meal Allowance * ✔ Transportation Allowance * ✔ Medical Plan * ✔ Dental Plan * ✔ Life Insurance * ✔ Birthday Day Off * ✔ Gympass * ✔ Career Development Plan **Additional Information:** * Employment Type: Permanent Contract * Work Schedule: Full-time * Working Hours: Business Hours, Monday to Saturday **WANT TO APPLY FOR THIS POSITION?** ---------------------------------- * Review all details regarding this vacancy on Jobbol and apply for free. ***Work Location:*** *On-site in Jundiaí / SP* ***Application Deadline:*** *12/23/2025* ***Expected Start Date:*** *12/31/2025* ***JobId.:*** *29381374911* *✔ Follow:* ***@jobbol.empregos*** *on Instagram and unlock the best opportunities in the 2025 job market.*

Rua Rangel Pestana, 268 - Centro, Jundiaí - SP, 13201-000, Brazil

Client Account Manager Intern647022337559071214

Client Account Manager Intern

Brazil Client advisory / Relationship management Global Wealth Management **Job Reference \#** 331639BR **City** Sao Paulo **Job Type** Part Time **Your role** Are you a communicative professional with a keen eye for detail and passionate about elevating client experiences? If you thrive in dynamic environments and value building strong relationships, we invite you to join our team as a Client Account Manager Intern: * assisting Client Account Manager in clients’ daily requests in an agile and efficient manner * support Client Account Manager manages all operational and administrative account processes, including the organization and maintenance of client documentation * coordinate closely with stakeholders to align client requests and ensure the delivery of exceptional service quality * foster a risk\-aware culture with the team by ensuring clients’ requests are managed in line with best practices * demonstrate outstanding problem\-solving skills, attention to detail and commitment to client satisfaction **Your team** You’ll be working in the Client Account Management team in Brazil. As a Client Account Manager Intern you'll play a vital part in supporting the team nurturing and strengthening relationships with clients located in Brazil. Our combined efforts help manage, preserve and grow the wealth of our clients, through strong partnership at every stage of their journey. **Your expertise** * students of Business Administration, Economics, Engineering or related areas with graduation date after Dec/26 * CPA\-20 certification (preferred) * fluency in English * attention to details, proactive and innovative mindset * resilient team player with a genuine service orientation * exceptional organizational, planning and time management skills **About us** UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal \& Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.. We have a presence in all major financial centers in more than 50 countries. **How we hire** We may request you to complete one or more assessments during the application process. Learn more **Join us** At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves. We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us. **Disclaimer / Policy statements** UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

ATENTO ESCALADA - Senior Planning Analyst - Oliveira Coutinho Unit647022337054731215

ATENTO ESCALADA - Senior Planning Analyst - Oliveira Coutinho Unit

The Control Tower (or Control Tower) planning area in a call center is the real-time command and control center for operations, responsible for monitoring, analyzing, and responding to events as they occur, as well as forecasting scenarios related to demand fulfillment. Its primary objective is to ensure that our client’s BPO partners achieve their performance indicators (KPIs), especially the Service Level Agreement (SLA). **Responsibilities and Duties** * Conducting tests on digital platforms * Testing IVR (Interactive Voice Response) * Queue monitoring * Report updates * Prioritization of customer service skills * Balancing demand volumes * Assigning user profiles in customer service platforms * Updating the logbook * Opening incident tickets when failures are identified during testing * D-0 analyses and controls * Data and indicator presentations **Requirements and Qualifications** **Mandatory:** * Minimum one year of experience as a Senior Planning Analyst * Real-time operations knowledge * Intermediate Excel proficiency * Position tenure: Employees with any type of movement must consult the movement table in Normative NI-002 * Currently pursuing or completed undergraduate degree (UPDATED IN PESSOAS ONLINE) * Microsoft Office suite **Desirable:** * Experience with Planning department routines * English proficiency is a plus **Additional Information** **This position requires on-site work (Barra Funda)** **Salary** To be discussed during the interview **Working Hours** * 9:00 PM to 6:00 AM * 6:00 AM to 3:00 PM * 8:00 AM to 5:00 PM * 12:00 PM to 9:00 PM * 3:00 PM to 12:00 AM **Work Schedule** 200 hours per month | Rotating 5x2 schedule – **Days off** vary throughout the week and weekends. **Benefits** * Transportation allowance * Meal voucher and/or food allowance * Life insurance * Profit-sharing program (PLR) * Funeral assistance * Daycare assistance / Assistance for children with disabilities * Product discounts * Dental care plan * Medical care plan * Discounts at gyms / sports facilities * Educational partnerships offering course discounts * Career development plan Hello, welcome to the next step in your professional career! **** At Atento, we consistently invest in our people’s development and have spent over 20 years creating opportunities—join us and grow together! Here you’ll find all available ESCALADA job openings. To apply, please ensure you meet all prerequisites specified for the position you wish to apply for; therefore, carefully read the job posting. Keep all your personal information updated and complete, especially your education level registered in Pessoas Online (if updates are needed, access: Service Desk > Corporate Applications > Pessoas Online > Update Registration Process). You may apply for only one open position at a time on our website. Our analysts will review all eligibility criteria, and you will receive communications regarding all stages of the selection process via our portal and your registered email. **Important Application Criteria:** * **Must not be an intern or apprentice** * **Time to Talk score of Good or higher** * **Minimum required company/position tenure as specified per vacancy** (check details in the internal recruitment policy, normatives, or ESCALADA manual available in A1) * **For Infinity employees, ABS score of 15% will be considered in absence of TTT score (in case of disqualification due to score, please contact your leader)** Also check out **Carreira 10 — the podcast that helps you grow professionally!** ##### **#01: Carreira 10 has arrived.** ##### **#02: How to prepare for an interview?** ##### **#03: How to switch departments within Atento?** ##### **#04: How to prepare for management positions? (Interview with employee)** ##### **#05: Do you know how to participate in ESCALADA processes?** ##### **#06: Do you know how ESCALADA transforms our employees’ lives?** ##### **#07: How to prepare for a management role? (Interview with employee)** ##### **#08: What does it take to join the Planning department?** ##### **#09: You asked, and now you get it! See what’s new and improved in ESCALADA.** ##### **#10: Do you know what the Quality department does?** ##### **#11: Do you know how the career path works across the Atento Group?** ##### **#12: What is the role of Coaching in your development?** **#13: Getting to know the Global Systems department**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Sales Manager – Hugo RAS Robot646112696839701216

Sales Manager – Hugo RAS Robot

At Medtronic you can begin a life\-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **A Day in the Life** ===================== At Medtronic, you will work in a competitive environment and will be part of a relevant market, understanding trends that affect the products for which you are responsible for and their related procedures. Together with your team, you can optimize the effectiveness of your product portfolio by understanding the demands of each customer. The Hugo RAS Robot Sales Manager will be responsible for leading the commercial strategy, developing new business models, strengthening partnerships, and expanding the adoption of the Hugo RAS robotic platform in the healthcare market, especially in hospitals, surgical centers, and institutions that use robotic surgery technologies. The professional will act as a key point of contact between customers, clinical teams, and internal areas, ensuring sustainable growth and excellence in the customer experience. **Responsibilities may include the following and other duties may be assigned:** * Handle the commercial strategy and expansion of the product, developing and implementing the sales plan for the Hugo RAS portfolio, identifying new market opportunities and prospecting strategic customers by analyzing trends, competition, and demands in the robotic surgery sector * Manage the customer relationship, conducting presentations, demonstrations, and negotiations with hospitals and physicians, creating and maintaining long\-term relationships with clinical and administrative stakeholders and also ensuring a high level of satisfaction in the acquisition and after\-sales process * Collaboration with the leadership and internal stakeholders, working closely with marketing, clinical engineering, and technical support teams, training and guiding the sales team on the product, sales pitches, and unique selling points and monitoring the implementation of the Hugo RAS system at customer sites * Monitoring indicators, preparing sales forecasts, reports, and performance analyses, monitoring pipeline, goals, and sales results to adjust strategies according to performance and market needs **Required Knowledge and Experience:** * Bachelor's degree in Business Administration, Engineering, Marketing, Biomedicine, or related fields. * Advanced intermediate / fluent English for interaction with training and technical materials. * Availability to travel. * Valid driver’s license (B). * Solid experience with large hospital networks, major hospitals in the country, and in B2B sales, preferably in the hospital or medical device market. * Proven track record of achieving goals and conducting complex business cycles. * Good understanding of the hospital environment and purchasing processes. Postgraduate degree/MBA will be considered a plus as well as previous experience with robotic surgery platforms or capital equipment and / or with advanced technologies (such as robotics, surgical equipment, or high complexity) is a strong advantage. **We Offer** Medtronic is recognized by the Great Place to Work (GPTW) and, in 2022, reached tenth place in the ranking of best companies to work for in the industry and services category. This recognition reinforces our ongoing commitment to the well\-being of our employees. Our benefits are carefully designed to promote quality of life, and this is why we work with the best suppliers on the market. Find out more about what we offer in our benefits package: Private Pension Plan, Transport voucher, reimbursement for charter or parking, Flexible meal voucher, medical assistance and Dental assistance (for you and your legal dependents (spouses, children and stepchildren), Life insurance, Gympass, childcare assistance, pharmacy discount, ESPP (discounted share purchase program), educational subsidy \+ idiom program. Wellness programs: * Birthday Day Off * Maternity leave 6 months \+ Paternity leave 20 days * Paid Family Leave Program of up to 6 weeks. * Work 4 weeks from anywhere. NOTE: OPTION of transportation \+ hybrid work will not be available for positions in the clinical and sales areas, as well as for positions that do not have working time control. **Our Commitment** Our unwavering commitment to inclusion, diversity, and equity (ID\&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long\-term sustainable impact. Anchored in our Mission, we continue to drive ID\&E forward both to enhance the well\-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world. **About Medtronic** Bold thinking. Bolder actions. We are Medtronic. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000\+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight\-driven care, experiences that put people first, and better outcomes for our world. In everything we do, we are **engineering the extraordinary.** **Physical Job Requirements** The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. **Benefits \& Compensation** ============================ **Medtronic offers a competitive Salary and flexible Benefits Package** A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **About Medtronic** =================== We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000\+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R\&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Consultor de TI III - Active Directory Operaçoes Administrativas645565595319071217

Consultor de TI III - Active Directory Operaçoes Administrativas

**Job ID**485777 **Posted since**19\-Nov\-2025 **Organization**Siemens Healthineers **Field of work**Information Technology **Company**Siemens Healthcare Diagnosticos Ltda. **Experience level**Experienced Professional **Job type**Full\-time **Work mode**Office/Site only **Employment type**Permanent **Location(s)*** São Paulo \- Sao Paulo \- Brazil Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of**: Active Directory Administrator** **Your role:** * The Siemens Healthineers Active Directory Administrator team member will be part of a global team that will be supporting the Healthineers Active Directories infrastructure worldwide. This includes monitoring and operating Active Directory and Entra ID as well as contributing to Active Directory related projects. * Monitor and operate one of the biggest Active Directories in the world and checks the progress of agreed transactions and workflows to ensure timely completion in an environment of highly trained professionals * Proceeds with assigned day\-to\-day IT operations activities both at base and in the field. * Help on further development of the Active Directory Enterprise Infrastructure * Contribute to worldwide allocated Active Directory related projects * Operate, maintain and improve in one additional infrastructure components like System Center Operations Manager, Microsoft Endpoint Configuration Manager and/or PKI and SQL and show willingness of continual self\-improvement in your areas of responsibility * Through development of PowerShell scripts, you will automate recurring administrative tasks and work on a continual service improvement * Responds to operations related enquiries, may act as first point of contact in subject matters. * Elaboration of Siemens Healthineers security concepts and guarantee of compliance with security requirements **Your expertise:** * Expert knowledge in Active Directory and Entra ID * Excellent experience in troubleshooting and logging with Active Directory * Profound knowledge of Windows Server Systems, especially Core Server editions * Good experience in Certificate Management and PKI (including NDES) * Excellent in scripting with PowerShell * Good in Microsoft Security Guidelines * Good experience in one of the following technologies: Microsoft Endpoint Configuration Manager, System Center Operations Manager 2019, SQL would be an advantage * Good understanding of network technologies and principles * Good knowledge of ITIL * Excellent Knowledge in Cloud technologies * Excellent experience in Microsoft 365 Applications (e.g. Word, Excel, PowerPoint, Teams, etc) * Good experience in creating technical documentation * Ability to multi\-task and handle multiple assignments simultaneously, while focusing on delivery quality * Quick learner and efficient ability to get into new technologies and architectures * Self\-directed, proactive, work on own initiative with a best practice approach * Strong communication skills in the English language (written and spoken) * A university degree in Computer Science or similar * Must have 5\+ years of relevant work experience within the IT infrastructure area with the background of Active Directory and IT Backend operations * Knowledge of Siemens/Siemens Healthineers Infrastructure environments **Who we are:** We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision\-making and treatment pathways. **How we work:** When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities. Siemens Healthineers recruitment is managed internally, with external support permitted only where a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, in the absence of a current vendor agreement, do not establish consent and are not eligible for fees. I delete unsolicited information. Thank you for adhering to our policies.

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Automation Engineer, Amazon Reliability Maintenance Engineering - IntlRME645458157022731218

Automation Engineer, Amazon Reliability Maintenance Engineering - IntlRME

**DESCRIPTION** --------------- DESCRIPTION: Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Amazon has several Fulfillment Centers, Sort Centers and Delivery Stations, thousands of machines, and thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world. Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse \& Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer\-focused people who want to join our team as an Automation Engineer (AE). The focus of the AE role is to fault find, troubleshoot and improve controls solutions for automated material handling equipment such as conveyors, sortation systems, scanners, cameras, print and apply systems, scales, Human\-Machine Interface (HMI) systems, and control cabinets. The AE will also provide training to the Engineering Technicians on device troubleshooting and preventive maintenance. Key job responsibilities RESPONSIBILITIES: * Be the site level Subject Matter Expert (SME) for all controls systems and sensors within the building. Work in a hands\-on manner to actively monitor, fault find and repair systems in order to provide a high level of equipment availability to internal customers. * Train technicians in the basics of control systems fault finding in order to raise the level of knowledge within the site. * Work within the Global Controls network to enhance the capability to monitor Material Handling Equipment (MHE) metrics and provide visualization and data to internal customers by means of troubleshooting and prioritizing. * Actively participate in or own continuous improvement projects coordinated by the Global Controls network. * Work with Global Controls Engineering and Operations Engineering to ensure all systems are correctly documented and that accurate backup libraries are maintained. * Work alongside global teams to support the installation and commission of new equipment. * Support other sites in the Brazil network as required. * Interpreting both mechanical and electrical drawings plus understanding and developing improvement strategies for code conforming. **BASIC QUALIFICATIONS** ------------------------ * Bachelor's Degree * Experience with PLC controlled automation and issue diagnosis in a continuous process or production environment. * Experience supporting a wide range of different conveyors and sortation systems. * Experience in dealing with material handling, flow and capacity visualization and monitoring. * Experience with Microsoft Office, SolidWorks, Ignition, Visio and AutoCAD. * Advanced English Skills. **PREFERRED QUALIFICATIONS** ---------------------------- * Electrical or mechanical training degree in computer science, mechanical engineering, electrical engineering, or related fields. * Understanding of ISO 13849 \& 62061 * Experience in a multi\-site environment. * Project management experience. * Knowledge of Six Sigma, data analysis and process improvement techniques. * Experience with Amazon systems. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

R. Dorva Banharo Salgueiro, 149 - Vila Nova, Cajamar - SP, 07750-770, Brazil

Negotiable Salary

Maintenance Area Manager, EU FC Field645286568266271219

Maintenance Area Manager, EU FC Field

**DESCRIPTION** --------------- We are looking for motivated, customer\-focused people who want to join our team as a Reliability Maintenance Engineering Area Manager. The Reliability Maintenance Engineering Area Manager is the line manager for a team of technicians. They maintain the focus on safety by training, developing and coaching their team. They deliver a high level of equipment availability by ensuring all preventative maintenance is conducted and internal processes and procedures are followed. Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse \& Delivery Network. Key job responsibilities * Lead, support and mentor the team, ensuring they are working in a safe, standard and efficient manner. * Work with the team and the wider network to harness the technical expertise available and build solutions. * Support the Reliability Engineering Manager as they work with the Site Safety department \& Site Leadership to implement, record and audit safety and statutory compliance programs to * Implement network standards and focus on preventative maintenance to provide a high level of equipment availability to our internal customers. * Ensure sufficient technical coverage is available for the shifts they own by organizing and directing the training program for the team. * Organize local projects or support BR level projects as assigned by the manager. * Be prepared to work on shift to maintain a strong connection to the team and daily work. About the team Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across Brazil we have several Fulfillment Centers, Sort Centers and Delivery Stations, thousands of machines, and thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.**BASIC QUALIFICATIONS** ------------------------ * Bachelor's degree * Significant practical engineering experience including a supervisory role managing people; * Multi skilled in both electrical and mechanical disciplines; * Experience of automated equipment including packaging machinery, sortation and conveyor systems; * Experience of working to appropriate health \& safety standards and regulations. * Solid computer skills (MS Office, CAD); * Fluent in English. **PREFERRED QUALIFICATIONS** ---------------------------- * Full working knowledge of all specialized engineering and facilities equipment within the Amazon Customer Fulfillment (CF) as well as maintenance and safety procedures. * Experience working with PLC based control systems. * Project Management experience. * Knowledge of CMMS (Computerized Maintenance Management System) programs. * Bachelor’s degree in a technical discipline (Industrial, Electrical, Mechanical, Civil). * Experience with Kaizen and Continuous Improvement Process. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

R. Dorva Banharo Salgueiro, 149 - Vila Nova, Cajamar - SP, 07750-770, Brazil

Negotiable Salary

Pre-Sales Assistant645286566773791220

Pre-Sales Assistant

**About the company** Ourolux is a national company with over 30 years of history, a reference in lighting and energy solutions. With a portfolio of around 800 items, it is a market leader in bulb and tubular lamps, as well as offering the intelligent CONTROLED line, circuit breakers, and batteries. Recognized for its innovation and quality, Ourolux values **ethics, professionalism, ownership mindset, and closeness with employees and customers**. Here, you will have the chance to grow in an environment that recognizes results and offers real development opportunities. **Who we are looking for** We are seeking a **Pre-Sales Analyst** who is communicative, persistent, and focused on results. If you enjoy **prospecting clients, hitting targets, and learning every day**, this position is for you! **Responsibilities and duties** * Manage lead portfolio and conduct active prospecting via **phone, email, and CRM**. * Qualify leads and **schedule strategic meetings** for the sales team. * Conduct initial conversations to **understand customer needs and generate genuine opportunities**. * Record interactions in the CRM, ensuring a **complete and organized history**. * Monitor prospecting metrics and meet defined targets. * Participate in training sessions to improve techniques and **market knowledge**. **Requirements and qualifications** **Mandatory:** * High school diploma * Minimum of **6 months of experience in call centers, sales, or client prospecting** * Knowledge of CRM * Communicative, proactive profile focused on results **Preferred qualifications:** * Intermediate Excel skills * Bachelor's degree * Experience with Bitrix CRM **Additional information** * **Employment type:** CLT * **Work model:** On-site – Paraíso neighborhood, São Paulo (South Zone) * **Working hours:** Monday to Friday, from 8:00 AM to 5:48 PM **Benefits** * Transportation allowance * Meal allowance (R$38/day) * Medical insurance (Bradesco) * Dental insurance (Bradesco) * Life insurance * Well-being platform (Totalpass) * **Annual bonus of up to 2 salaries**, based on goal achievement We connect companies with the right professionals through agile, human-centered processes focused on creating value for all involved. On this page, you will find **job openings from different companies** — from growing startups to already established organizations. All of them trust Skill to find talents like you! Always remember to check which company is the hiring entity for each opportunity. Each job has its own characteristics: benefits, work format, cultural profile, and specific requirements. **Whatever your skill, here there's an opportunity made for you.**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Remote Channels Specialist645286567560991221

Remote Channels Specialist

Remote Channels **Responsibilities and duties** * Define the strategy and operating model for fixed and mobile acquisition and monetization telesales channels, promoting new structures aimed at boosting sales results, reducing costs, increasing quality, and enhancing customer experience; * Develop and implement projects and actions to increase the efficiency of telesales channels; * Lead communication with support areas to develop new projects and products, identifying opportunities for improvement and innovation; * Create management materials for presentations in committees and meetings, ensuring informed decision-making; * Analyze and produce management reports to guide sales demand and optimize results; * Work closely with the operational team to ensure effective implementation of action plans. **Requirements and qualifications** **We are looking for someone who:** * Thinks and acts from the customer's perspective. Shows interest and curiosity in understanding customers, their behaviors and preferences, to meet and exceed their expectations; * Demonstrates a constant commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment, encouraging diversity; * Is flexible enough to move away from existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, it is essential:** * Reside in São Paulo * Bachelor’s degree in Business Administration, Marketing, Advertising, Economics, or related fields; * Experience in organizational changes * Experience in sales, planning, and telesales companies * Knowledge of call center routines, preferably in telesales * Knowledge of planning routines * Experience working with matrix and multidisciplinary teams to converge solutions * Strategic vision of the business * Broad vision, able to foresee direct and indirect consequences of proposed solutions * Proven track record of collaborating with various stakeholders and delivering results, especially through influence management. **It is a plus:** * Specialization or postgraduate degree in Business Management and Digitalization * Knowledge of agile methodology * Experience in people and process management **Additional information** At **Claro, people are one of our core values.** With this mindset, we constantly invest in health care, well-being, and quality of life for our employees! To ensure you have the best experience during your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food allowance; * Medical and dental coverage; * Assistance for serious illnesses; * Support for dependents with disabilities; * Pharmacy benefit; * Childcare/babysitting assistance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass) * Meu Pet Club * Partnerships and agreements; * Recognition program for years of service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disabilities. Everyone is welcome!** **Here, we have a great team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a reference in what we do, united in our purpose: **“Connecting for a more enjoyable and productive life.”** We integrate all technologies to create the best and most complete connectivity infrastructure in the country. We are multic champions confirmed by Speedtest as having the fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other recognitions. We are also Brazil’s 4th most valuable brand (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability gains for over 5 years, reaching 1.2 million ported lines in 2022. And there’s more: **we innovate** our products and services to better serve our users! Therefore, today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial services** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a leader in **industrial, automotive, agribusiness connectivity**, and others. We also have a connection environment between our businesses and the innovation ecosystem: **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core value for Claro. **We invest in environmental, economic, and social development,** always prioritizing governance, environmental responsibility, data protection, and social impact. Through Instituto Claro, we connect people for a better future, combining services provided with social investments in **education and citizenship** projects. **So, is there a match? \#JoinClaro and help us build the new future together!**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Data Analyst (copy)645277425548831222

Senior Data Analyst (copy)

Description: * PowerBI. * Python. * SQL. * Microsoft Data Suite (SSIS, SSAS). * Additional courses in Azure data analytics tools (desirable). * Lead the development and continuous evolution of strategic and operational dashboards, integrating multiple data sources (local and regional) to support senior management in decision-making. * Identify opportunities for automation and optimization of reporting processes, proposing and implementing scalable solutions that reduce rework and increase analytical efficiency. * Conduct in-depth analyses of operational KPIs and call center performance, anticipating deviations, risks, and opportunities, and generating actionable recommendations for business areas. * Plan and execute advanced weekly and monthly forecast models (call forecasting), considering multiple variables (seasonality, campaigns, strategy changes, etc.). * Ensure data governance and integrity used in reports, performing robust quality controls and proactively resolving inconsistencies. * Act as an internal consultant for operations, quality, and customer service areas, supporting the translation of business needs into effective data solutions. * Coordinate and deliver strategic outputs in regional forums, actively participating in meetings with stakeholders from different Latin American countries. * Develop technical and functional documentation according to projects requested by other departments. * Apply practical experience in call center planning, with mastery of concepts such as IVR sizing, Service Level, SLA, abandonment rate, and occupancy. * Apply practical experience in call center planning focused on sales and connectivity service renewals, with proficiency in metrics such as conversion, recovery, re-engagement, and campaign effectiveness. * Be a continuous improvement agent, proposing data-driven strategic initiatives to optimize resources, improve performance, and drive operational and commercial results. 2511140202461867897

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

SP | EXPERT IN INTERACTION | AUTOMOTIVE RELATIONSHIP | ZL - VL PRUDENTE (PFT)645277425390111223

SP | EXPERT IN INTERACTION | AUTOMOTIVE RELATIONSHIP | ZL - VL PRUDENTE (PFT)

**Have you ever thought about working in a dynamic environment, with a collaborative culture of constant transformation and growth? Join our team!** **\#JoinTP** **Responsibilities and Duties:** Proactively contact customers and dealerships to resolve issues not addressed at Level 1, seeking solutions and managing the entire process from start to finish, ensuring customer satisfaction and problem resolution. **Salary:** R$ 1,533.97 **Work Hours:** 09:00 to 18:00 **Schedule:** 5x2 (Monday to Friday) \| **Working Day** of 07:12 **Work Mode:** 100% On-site \| **Work Location:** Vila Prudente \- SP **What we are looking for (Requirements):** Be of legal age High school diploma Proven experience in Call Center Ability to interpret texts and analytical thinking Proficiency in Microsoft Office suite Availability to work on-site at the Vila Prudente Campus \- SP (Metro Line 2\-Green or Line 15\-Silver Monorail). **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to benefits, and that's no coincidence. Here, we value quality of life, development, and the safety of our employees. Discover some of the advantages that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth within the company! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts up to 50% to support your development. **Financial Benefits** * Special PLR – we recognize and reward your performance. * Meal voucher and food allowance. * Fuel allowance (for night shifts). * Bullla Card: salary advance and consigned credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Well-being** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents – we care for those you love. * Childcare Assistance: up to the first 60 months of the child's life, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple stages conducted independently. Throughout the process, you may be invited to participate in new activities according to the screening progress. Please keep in mind that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP, and we wish you good luck!**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

SP | CUSTOMER SERVICE CONSULTANT | BILINGUAL ENGLISH B2B BENEFITS645277424732191224

SP | CUSTOMER SERVICE CONSULTANT | BILINGUAL ENGLISH B2B BENEFITS

**Have you ever thought about working in a dynamic place, in a collaborative environment of constant transformation and growth?** **Come join our team! We're looking for an enthusiastic and dedicated professional to join our customer service team.** **If you love interacting with people, solving problems, and are comfortable dealing with customers from different cultural backgrounds, this is the perfect opportunity for you!** **\#JoinTP** **Responsibilities and Duties:** Solve problems, organize and prioritize solutions for all customers; Demonstrate initiative in meeting individual and team SLAs, as well as managed expectations; Demonstrate continuous learning ability, share knowledge with the team, and show appropriate empathy toward customers; Provide and receive feedback constructively; Ability to multitask and manage multiple priorities; Understand and capture relevant data during customer interactions, recording it properly; Build collaborative and effective relationships with colleagues, suppliers, and customers; Resolve questions and issues on first contact with a focus on efficiency; Properly manage escalations with the team manager or supervisor; Demonstrate self-management and self-confidence in daily activities; Achieve consistent results with a focus on goals and quality. **Salary:** Up to R$ 2\.236,52 \+ Benefits \+ Career Plan **Schedules:** Various shifts **Work Schedule:** 6x1 \| Shift length: 06h20 **Modality:** On-site \| **Workplace:** Vila Prudente \- SP **What we're looking for (Requirements):** Be of legal age; High school diploma; Call center experience required; Experience in financial services is desirable; Advanced English \+ Fluent Portuguese; Availability to work on-site at the Vila Prudente Campus – SP; Customer service experience. **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to benefits, and that's no accident. Here, we value quality of life, development, and the safety of our employees. Discover some of the advantages that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Special PLR – we recognize and reward your performance. * Meal voucher and food allowance. * Fuel allowance (for night shifts). * Bullla Card: salary advance and payroll-deducted loan. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Well-being** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents – we care for those you love. * Childcare Assistance: up to the child's first 60 months, supporting parents. * Well-being Program: physical, mental, social, and financial wellness. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of several stages conducted independently. Throughout the process, you may be invited to participate in new activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will only be evaluated by the recruiter after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Commercial Prospecting and Marketing Agent645277424258581225

Commercial Prospecting and Marketing Agent

**About the position:** Veridion Tecnologia is looking for a Relationship and Commercial Prospecting Agent to join our team. The professional will be responsible for contacting companies, presenting our digital solutions, and scheduling meetings with the project team. An excellent opportunity for those who wish to develop communication skills and grow within an innovative environment of digital marketing and technology. **Responsibilities:** * Make phone calls and WhatsApp contacts with potential companies; * Clearly and friendly present Veridion's services and solutions; * Update and record information in the system; * Support the relationship team by following up on conducted contacts; * Meet productivity and service quality targets. **Requirements:** * Good verbal and written communication; * Organization and proactivity; * Ability to interact with different customer profiles over the phone; * Completed high school education. **Advantages:** * Previous experience in telemarketing, call center or customer service; * Basic knowledge of digital tools and Google Workspace. Job type: Full-time CLT, Internship, Freelance / PJ, Apprentice Contract duration: 12 months Payment: starting at R$1,518.00 per month Benefits: * Vale-transporte

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Call Center and Sales Prospecting Agent645277424417301226

Call Center and Sales Prospecting Agent

**About the position:** Veridion Tecnologia is looking for a Call Center and Sales Prospecting Agent to join our team. The professional will be responsible for contacting companies, presenting our digital solutions, and scheduling meetings with the project team. An excellent opportunity for those who wish to develop communication skills and grow within an innovative environment in digital marketing and technology. **Responsibilities:** * Make phone calls and WhatsApp contacts with potential companies; * Clearly and friendly present Veridion's services and solutions; * Update and register information in the system; * Support the relationship team by following up on conducted contacts; * Meet productivity and service quality targets. **Requirements:** * Good verbal and written communication; * Organization and proactivity; * Ability to interact effectively with different customer profiles over the phone; * High school diploma. **Preferred qualifications:** * Previous experience in telemarketing, call center, or customer service; * Basic knowledge of digital tools and Google Workspace. Job type: Full-time CLT, Internship, Freelance / PJ, Apprentice Contract duration: 12 months Pay: starting at BRL 1,518.00 per month Benefits: * Transportation allowance

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Senior Project Analyst645277424101151227

Senior Project Analyst

**You have the challenge. We have the solution.** With over 20 years in the market, we are one of the leading credit recovery and customer relationship companies in Brazil. We're here to boost negotiation journeys through humanized relationships, digitization, and efficient credit recovery. We use data to change the future, delivering personalized offers at the moment customers need them most. We integrate channels so service happens wherever consumers prefer, in the simplest way possible. No fine print or legal jargon. Here, it's win-win for the customer and your company. Efficiency and humanization moving together toward revolution. **This is Intervalor. And this is just the beginning** **Responsibilities and duties** * Professional with extensive experience in managing and implementing collections operations within call center environments, with proven track record in human and digital (omnichannel) service projects. * Responsible for leading complex initiatives related to structuring, expanding, and transforming operations, ensuring deliverables align with strategic objectives, deadlines, and required quality standards. * Experienced in process mapping, resource planning, implementation of systems (dialers, CRMs, digital platforms, chatbots, IVR, WhatsApp Business, etc.), as well as monitoring operational indicators (KPIs and SLAs) and post-go-live performance. * Analytical profile with systemic vision and results focus; works collaboratively with business, technology, training, quality, and MIS teams, promoting synergy between human support and digital channels, optimizing customer experience and operational efficiency. * Recognized for assertive communication, collaborative leadership, and proactivity, directly contributing to successful implementations and the evolution of hybrid collections and customer service operations. **Requirements and qualifications** * Management and implementation of collections and customer service operations (human and digital). * Planning and control of schedules, WBS, and implementation plans. * Integration of digital channels (IVR, chat, WhatsApp, bots, social media). * Definition and monitoring of KPIs, SLAs, and productivity targets. * Management of internal and external stakeholders. * Implementation and integration of telephony systems, CRM, and digital platforms. * Mapping and continuous improvement of operational processes. * Leading executive meetings and preparing management reports and status reports. * Proficiency in tools: MS Project, Power BI, Advanced Excel, Jira, Trello, Avaya, Genesys, Pipedrive, among others. With over 25 years in the market, and part of the Clash group for the last 2 years, Intervalor is one of the largest credit and collections players. We combine technology, data, and specialized human capital to deliver hyper-personalized real-time journeys, bringing more innovation, quality, and performance to everyday operations. With our integrated proprietary technological ecosystem, we ensure efficiency and scalability. Here, service and platform truly move together. As the market constantly evolves, we know how to make a difference. **Our services:** * Collection Squad Consulting Multidisciplinary professionals to understand data and customer journeys \= focus on best results. * Credit Prediction Platform Analyze risks and define your customer's score \= customized analysis per customer. * Recuper.AI Insights AI-powered information and data engine to increase conversion and reduce errors \= accuracy. * Smart Collection The intelligent combination of our team and technology across all our services for your performance strategies. We recover credit without losing the customer!

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

SP | EXPERT IN INTERACTION – BANKING CHAT645277424574731228

SP | EXPERT IN INTERACTION – BANKING CHAT

**Have you ever thought about working in a collaborative, dynamic environment with real growth opportunities starting at 3 months?** **If the answer is yes, then TP is the right place for you!** **Your responsibilities will be:** As an Interaction Expert, you will be responsible for clarifying doubts, solving issues, handling complaints, assisting with app usage, offering products and services, updating customer data, and other related activities. **Salary:** R$ 1,518.00 **Working Hours:** Shifts between 10:00 AM and 10:00 PM **Shift Schedule:** 6x1 – rotating days off (daily workload of 6h20) **Location:** LAPA – São Paulo/SP **What are we looking for in you?** * Strong verbal and written communication skills in Portuguese * Analytical mindset and focus on real-time problem-solving * Prior experience with chat support in a call center environment is required **At TP, well-cared-for people deliver extraordinary results!** We are a market reference when it comes to employee benefits, and that's no coincidence. Here, we value quality of life, professional development, and our employees' safety. Discover some of the advantages that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: advance your career in as little as 3 months. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Special PLR – we recognize and reward your performance. * Meal voucher and food allowance. * Fuel allowance (for night shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Well-being** * TotalPass: promotes well-being and provides access to a network of gyms. * Health Insurance including dependents – we care for those you love. * Childcare Assistance: available until the child's 60th month, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities depending on your progress. Participation in all stages does not guarantee job placement. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP. We wish you good luck!**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

HR Business Partner Senior645257655774731229

HR Business Partner Senior

Sr HR Specialist at CooperVision is an employee facing role and provides a professional level of partnership to employees and managers. Works closely with Sr HR management in supporting LATAM function carrying out responsibilities in the following areas of Human Resources: employee relations, training, performance management, wage and salary administration, onboarding, policy implementation and interpretation, recruitment/employment, affirmative action, employment law compliance and terminations . Provides high quality solutions to maintain an engaging and top\-performing company culture. Position responsible for coordinating all Human Resources activities in CooperVision Brazil provides a professional level of HR service partnership to current and prospective employees. Under general supervision, this position will be responsible for ongoing recruitment, onboarding, employee development, and communication activities. * Ability to work on multiple projects and meet deadlines in a fast\-paced environment * Technological savvy and detail\-oriented * Advanced English knowledge * Demonstrated experience in administration of human resources programs. * Ability to develop sound insights from data and create meaningful executive reports and presentations * Able to communication professionally across a wide variety of employee levels and locations * Able to manage confidential and sensitive information in a professional manner * General understanding of HR processes * Act as a trusted point of contact for employees, promoting active listening and conflict resolution. * Previous experience as an HRBP or Senior HR Analyst, preferably in multinational environments. * Knowledge of labor laws in Mexico, Colombia, and Chile * Excellent communication, influence, and interpersonal skills. * Strong analytical skills and results orientation * Strong planning and organization skills. * Collaborative results\-driven approach. * Design and lead the HR strategy in business partnership with the Sr. HR LATAM Manager , to support Talent Management, Talent Acquisition, Recognition, Engagement, Organizational Design, Workforce Planning, and other HR\-related competencies. * Ensure alignment to regional and global HR strategies, as well as to local and federal regulatory requirements. * Executes on the delivery of HR programs and services with partnership from our internal HR Centers of Expertise (Talent Management, Total Rewards, HR Technology) and corporate areas (ERG’s, My Wellness, One Cooper Communications) * Drive culture of positive engagement facilitating our employee survey, track results, give follow up to action plans and communicate and bring to life One Cooper best practices in the region. * Implement compensation and benefits programs that support business objectives in accordance to corporate guidance and ensures that they are competitive and equitable, and are maintained to be accurate and current. * Partner with the Sr. HR LATAM Manager to develop a strong talent strategy aligned with the business strategy. * Guide people strategy tracking HR metrics in Brazil to improve decisions on workforce diversity, employee retention and talent acquisition. * Manage HR budget and ensure budget follow\-up along the fiscal year working with Finance and Brazil General Manager * Provide team guidance and leadership to People Managers. Initiate \& manage individual and team coaching for development. * Occasionally help to implement some HR programs and services in the region. * HR operations processes – provide administrative support to accurately complete HR transactional processes. * Guide and support employees and managers in system usage of My Cooper modules and functionality. * Process governance/compliance – ensure all compliance transactions are fulfilled. * Support recruitment, onboarding, internal mobility, and offboarding processes. * Conduct HR data analysis (turnover, absenteeism, engagement, etc.) and propose corrective actions. * Support leadership development and team training programs. * Improves manager and employee performance by assisting with identification and clarification of issues, evaluation and implementation of potential solutions to managers and employees * Advises supervisors, managers, and employees on consistent application of established policies and practices. Recommends and communicates policy changes or clarification as needed. Assists in development, implementation and communication of new or revised policies and procedures. * Maintains compliance with federal and state regulations concerning employment. Stays abreast of changes in laws, case law, regulations, policies, and programs relevant to employee relations and employment practices. * May assist in supporting the daily activities of recruitment, promotional opportunities, job postings, and placement. Coordinates requisition and posting process, job descriptions, interview scheduling. Fills entry level, professional and management positions

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

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