Tehi - Receptionist II

Description

Job Summary: A reception professional responsible for serving guests, residents, and clients, managing check-ins, check-outs, requests, and general communication. Key Highlights: 1. Courteous reception and service for guests, residents, and clients 2. Management of requests and operational support 3. Performing check-in, check-out, and reservations in the system **Description:** Intermediate English Relevant experience in the role Open service orders (OS) in the SIM platform for maintenance services. Answer internal and external phone calls, record requests in the logbook, route them to the responsible department, and upon receiving feedback, close the action while confirming guest, resident, and client satisfaction. Check daily event service orders (OS) to guide guests/residents/clients. Review each observation in daily reservations to identify special requests, such as: extra bed, crib, floor preference, and pre-assign apartments. Deliver RPP (NFC-e s) / RPS to guests. Clarify or direct general inquiries from guests. Identify all pending items and/or requests for the shift via the logbook for follow-up and execution. Print statements for verification. Read and update the logbook. Inform guests, residents, and clients about the property’s amenities. Provide and deliver apartment keys to guests/residents. Perform guest check-in and check-out in the system. Close the cash register for the shift. Make welcome calls / courtesy calls. Receive guests, residents, and clients courteously. Save or print contingency / security reports. Request guests, residents, and clients to complete the FNRH form with all mandatory fields. Collect guest documentation during check-in, complying with internal standards and legal requirements. Support other departments when necessary. Assist guests/residents/clients with luggage. Check sales channels. Make reservations in the system. 2512010202191839760