Bilingual Hostess

Description

Job Summary: The Host(ess) will be responsible for delivering sophisticated service and ensuring the satisfaction of restaurant patrons, aligned with the property’s and brand’s standards. Key Highlights: 1. Sophisticated service and excellence in Food & Beverage 2. Professional and courteous service to guests and customers 3. Passion for service and attention to detail As a member of the Must Salão team, the Host(ess) will be responsible for delivering sophisticated service while ensuring restaurant patron satisfaction in accordance with the property’s, brand’s, and its certifiers’ standards. **Brief Description of Responsibilities:** * Ensure the highest standard of excellence in Food & Beverage services; * Conduct oneself in a friendly, professional, helpful, and courteous manner when interacting with guests, customers, and coworkers; * Adhere to all company, brand, and certifiers’ service standards during job performance; * Apply appropriate techniques for handling and serving Food & Beverage in general; * Receive guests, introduce them to the restaurant, and escort customers/invitees to their assigned tables; * Address inquiries, mediate disagreements, and perform any reception-related actions; * Maintain up-to-date knowledge of the restaurant and/or events held on-site; * Maintain up-to-date knowledge of hotel facilities and the specific features of products and services available to guests; * Maintain up-to-date knowledge of all menu items’ specialties and general descriptions; * Implement all safety, sanitation, and loss prevention procedures mandated by the employer and its certifiers; * Participate in trainings and departmental meetings as requested; * Perform other duties related to the role as assigned. **General Skills:** * Passion for service; * Excellent written and verbal communication skills, and interpersonal skills with individuals and small groups; * Attention to detail, speed, and accuracy in task execution; * Results orientation: understanding business, guest, and customer needs; * Ability to work cohesively with coworkers as part of a team and under minimal supervision; * Maintain confidentiality of guest and customer information, business-related data, and associated brand information; * Enthusiasm; * Organization; * Engagement; * Commitment. **Education:** * High school diploma or equivalent; * Completed or ongoing undergraduate degree is a plus. **Languages:** * Proficiency in Portuguese: speaking, writing, and reading; * Proficiency in English: speaking, writing, and reading. **Experience:** * Prior experience in luxury hotel restaurants or similar establishments is considered a plus. **Employment Type & Benefits:** * Employment Type: CLT (Consolidação das Leis do Trabalho); * On-site work; * Working hours: 8:00 AM to 4:20 PM; * Work schedule: Operational – one weekly day off determined by rotating schedule; * Health insurance; * Dental insurance; * Group life insurance; * Transportation allowance; * Meal allowance; * Service charge (tip); * Uniform; * On-site meals; * Special rates for accommodation and outlet services offered by the company. **\*\*FRAUD ALERT\*\*** Dear Candidates, We are aware that certain individuals, acting in bad faith, have impersonated recruiters and are offering employment contracts on behalf of TIVOLI MOFARREJ SÃO PAULO and SEEN SÃO PAULO. These requests have been made by third parties using email accounts bearing our brand names to solicit candidates’ personal document numbers and even payments for purported services. Therefore, we clarify that Tivoli Hotels & Resorts does not request any form of payment, purchase of products, and/or services from job applicants. Sincerely, Recruitment & Selection Team **TIVOLI MOFARREJ SÃO PAULO** Alameda Santos 1\.437, Cerqueira César, São Paulo, Brazil, 01419\-001\. T: \+55(11\) 3146\-5900 \| E: recrutamento.tspm@tivolihotels.com Minimum Education Level: Technical Course Languages:* English (Advanced)