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Job Summary: Professional responsible for in-person and digital customer service, focusing on customer experience, customer journey mapping, and continuous improvement in physical environments. Key Highlights: 1. In-person service focused on customer experience 2. Single point of contact for physical environment experience-related requests 3. Customer journey analysis and improvement proposals **Main Responsibilities:** * Provide in-person service to customers/users at the building, ensuring a positive and resolution-oriented experience; * Act as the single point of contact for requests related to the physical environment experience (access, infrastructure, services, etc.); * Map and analyze the customer journey within the physical space, identifying improvement opportunities; * Monitor customer experience metrics and propose action plans; * Collect customer feedback through in-person and digital channels; * Collaborate with internal departments (facilities, security, reception, operations) for continuous improvements; * Availability to work overnight shifts in person. Requirements: \- Experience in customer service \- Advanced English Compensation: R$2\.500,00 \- R$3\.500,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site
