**Health Log** **\- a Viveo company.** **Caring for every life, that simple!** Health Log is a logistics operator specialized in the healthcare market, with a focus on the hospital segment. With specialized services and a highly qualified team, it operates the largest fleet dedicated to the hospital market in Brazil, covering over 900,000 kilometers per month to ensure fast deliveries across the entire national territory. **Health Log** is part of **Viveo**, a healthcare-focused ecosystem that views each life uniquely, connecting all links in the chain to simplify the healthcare sector. With 100% domestic capital, Viveo is established as the only Brazilian company operating comprehensively across the healthcare market, delivering reliable, agile, and innovative solutions for manufacturing, distribution, and delivery of medical supplies and pharmaceuticals to hospitals, clinics, laboratories, pharmacies, wholesalers, pharmaceutical manufacturers, and patients. With over 50 facilities and 6,500 direct employees, our purpose is to care for every life. We seek to identify and enable the innovations that will define how we care for people tomorrow. **Learn more at:****https://portal.healthlog.com.br/****and** **https://www.viveo.com.br/** **Responsibilities and duties** Responsible for coordinating order management through to goods delivery, ensuring efficiency and effectiveness throughout the sales cycle, providing post-sales support and handling customer inquiries. Also responsible for monitoring service-level indicators (SLA, TMA, FCR, NPS, etc.), as well as developing and implementing solutions to enhance customer relationship processes and procedures. Other responsibilities include: * Lead the Customer Service team, promoting continuous training and professional development. * Implement improvements in customer service and post-sales processes. * Collaborate with departments such as Logistics, Commercial, Sales, and Finance. * Ensure timely and high-quality customer service delivery. * Develop reports and analyses to support decision-making. **Requirements and qualifications** Bachelor’s degree in Administration, Communications, Marketing, or related fields. Master’s degree or MBA in Customer Experience Management, People Management, or related areas is desirable. Prior experience leading customer service teams. Advanced Excel skills and data analysis knowledge. **Additional information** **Benefits \- Caring is part of who we are:** ------------------------------------------------- * Health insurance \- caring for what matters most: your health; * Dental insurance \- caring for your smile too; * Meal allowance \- convenience and quality in your daily life; * Transportation allowance \- stress-free commuting; * Life insurance \- security and protection for you and your family; * Private pension plan \- helping you plan your future; * PPR \- Profit Sharing Program; * Viveo Health Center \- convenient access to various in-person specialties and an online platform; * Exclusive discounts at Mafra Specialties store; * Total Pass \- for caring for and moving your body; * Exclusive partnerships and discounts for employees \- for studies, leisure, and much more. **Exclusive benefits for PCD (Persons with Disabilities) and INSS-rehabilitated employees:** ------------------------------------------------------------------------- * Subsidy: up to 70% of the device or prosthesis cost, per internal policy (benefit granted only for devices related to disability); * Device replacement every two years upon medical recommendation, provided misuse is not identified. We are a healthcare ecosystem committed to caring for people because we believe every life matters. Through companies specialized in each link of the chain—from manufacturing to patient delivery—our mission is to simplify the healthcare market by offering agile, reliable, and innovative solutions. To achieve this, we rely on a specialized team of talents and foster a safe environment where everyone feels included and empowered to help shape the future of healthcare—as well as their own personal and professional growth. Join our team and work with us to build an even healthier and more promising future! Interested? Follow our job openings and become a Viveonaut!