Monitoring Analyst

Description

Job Summary: Monitoring Analyst (NOC) to ensure service performance and availability, operating on the front line of monitoring and incident response. Key Highlights: 1. Zabbix and Grafana configuration for infrastructure monitoring. 2. High-quality technical support for high availability and performance. 3. Collaborative environment with autonomy and support for technical growth. **About MakeOne** With over 38 years of experience in the technology market, MakeOne has innovation embedded in its DNA. We evolve at the same pace the market demands, delivering comprehensive solutions for unified communications, mobility, and intelligent Customer Experience (CX) strategies to companies across Brazil. Our commitment is clear: to connect teams, customers, and partners efficiently, securely, and strategically. We combine tradition and trust with a highly qualified team ready to deliver operational excellence in critical and dynamic environments. **About the Opportunity** We are seeking a **Monitoring Analyst (NOC)** to join our Operations team. In this role, you will be responsible for ensuring the performance and availability of our services, operating on the front line of monitoring and incident response. **Key Responsibilities** * Configure Zabbix (triggers, hosts, host groups, dashboards, access controls, users, and integrations) * Configure Grafana (dashboards, access controls, and integrations) * Monitor customer environments, IT/Telecom infrastructure, and voice/data links using alerting tools such as Grafana, Zabbix, Aruba Central, and similar platforms—proactively preventing incidents and responding rapidly when they occur. * Remotely access internal infrastructure and customer equipment to perform checklists and preventive maintenance. * Provide high-quality technical support to ensure high availability and performance of customer platforms. * Respond promptly and accurately to customer requests, documenting and resolving issues per technical procedures and industry best practices. * Create and maintain up-to-date technical procedures and documentation. * Stay current by reading operational procedures, participating in forums, trainings, certifications, and other learning opportunities. * Keep the knowledge base updated: monitor revision and updating of operational procedures (documents), research new solutions, critically analyze processes, and propose improvements. * Handle service requests while ensuring internal and customer satisfaction. **Technical Requirements** * Experience configuring Zabbix (triggers, hosts, host groups, dashboards, access controls, users, and integrations) * Experience configuring Grafana (dashboards, access controls, and integrations) * Experience in Infrastructure Monitoring — NOC (Zabbix and Grafana) * Experience developing scripts for Zabbix integration * Certifications: AZ-900, Zabbix, Grafana (preferred) * Intermediate English proficiency **What We Offer** * Collaborative environment with autonomy and support for technical growth; * Direct exposure to critical environments and cutting-edge technologies; * Opportunity to work on significant, high-availability projects.