Executive Maitre - Must Restaurant

Description

Job Summary: As Executive Maitre at Must, you will be responsible for delivering sophisticated service and ensuring guest satisfaction at the restaurant, aligned with the property’s and brand’s excellence standards. Key Highlights: 1. Lead and ensure excellence in Food & Beverage services 2. Collaborate as a team for the hotel’s overall success and guest satisfaction 3. Maintain LQA standards and foster a collaborative work environment **About the Company** **About the company:** Tivoli Hotels & Resorts was founded in 1933 with the opening of Tivoli Avenida Liberdade Lisboa, one of Lisbon’s most iconic hotels in Lisbon, Portugal. With over 85 years of experience, Tivoli distinguishes itself through a portfolio of unique and authentic properties, each with its own distinct personality, sharing an elegant and timeless atmosphere that reflects generations of *hoteliers’* *savoir faire*. Tivoli is part of the ***Minor Hotels*** group and currently operates 13 properties in Portugal, Brazil, and Qatar. Whether in cosmopolitan cities, romantic retreats, or idyllic beaches, Tivoli invites you to live like a local in these destinations—through luxurious contemporary or historic hotels—and welcomes guests and customers warmly and authentically. **About the restaurant: MUST RESTAURANT** Located in the hotel lobby, Must Restaurant combines a unique ambiance, artisanal cocktails, and diverse gastronomy, making it one of São Paulo’s most beloved dining spots. In addition to views of São Paulo’s coolest pool, the bar has gained notoriety for offering an exclusive selection for São Paulo nights, featuring jazz, blues, and R&B performances. **About the hotel:** Located in the Jardins neighborhood—one of São Paulo’s most prestigious districts—and one block from Avenida Paulista, Tivoli Mofarrej São Paulo is the ideal choice for experiencing the best of the city. With all the comfort of a five-star hotel and the finest view of São Paulo, the hotel transforms guests’ stays into unique experiences—whether for travelers or Paulistanos seeking special treatment at the Anantara Spa or even at the *Seen* Restaurant & Bar, which offers privileged views of São Paulo’s stunning skyline and enlivens São Paulo nights. Additionally, cozy rooms, Latin America’s largest and newest presidential suite, state-of-the-art meeting rooms, an outdoor pool, and Must Restaurant—a must-visit spot for jazz lovers in São Paulo—make Tivoli Mofarrej São Paulo your ideal destination to discover São Paulo. View other available positions at this property and region (Brazil): https://bit.ly/Minor\-VagasTivoliBrazil **TIVOLI MOFARREJ SÃO PAULO** Alameda Santos 1\.437, Cerqueira César, São Paulo, Brazil, 01419\-001\. T: \+55(11\) 3146\-5900 \| E: recrutamento.tspm@tivolihotels.com www.tivolihotels.com www.minorhotels.com **Job Description** As Executive Maitre at Must, you will be responsible for delivering and ensuring sophisticated service, as well as guest satisfaction at the restaurant, in accordance with the property’s, brand’s, and certifiers’ standards. **Brief description of responsibilities:** * Ensure the highest standard of excellence in Food & Beverage services; * Ensure all team members comply with the hotel’s, brand’s, and certifiers’ guidelines and deliver exceptional service to hotel guests and restaurant customers at all times and in all aspects; * Work closely, in compliance and support, with Food & Beverage Management and other hotel outlets, focusing on the hotel’s overall success and guest and customer satisfaction; * Ensure Food & Beverage team members work flexibly and collaboratively with other departments, maintaining a healthy atmosphere and a culture of teamwork; * Know and consistently apply LQA standards; also ensure subordinates understand relevant processes and consistently implement them; * Behave in a friendly, professional, helpful, and courteous manner when interacting with guests, customers, colleagues, and supervisors; * Strictly follow Food & Beverage Manager’s directives regarding outlet operations and management; * Deliver and ensure adherence to all company, brand, and certifiers’ service standards during job performance; * Prioritize organization, general maintenance, cleaning, and care of work materials; * Apply appropriate techniques for handling and serving food and beverages; * Practice and ensure compliance with all employer- and certifier-mandated safety, sanitation, and loss prevention procedures; * Attend departmental trainings and meetings upon request; * Train teams on topics relevant to job responsibilities; * Perform other duties related to the role as requested. **Qualifications** **General Skills:** * Passion for service; * Excellent written and verbal communication skills, and strong interpersonal skills with individuals and groups; * Attention to detail, speed, and accuracy in task execution; * Results orientation: understanding business, guest, and customer needs; * Ability to work cohesively with colleagues as part of a team and under minimal supervision; * Maintain confidentiality of guest and customer information, business-related data, and respective brands; * People management; * Enthusiasm; * Organization; * Engagement; * Commitment. **Education:** Bachelor’s degree or equivalent certification in tourism, hospitality, gastronomy, or related fields (preferred). **Languages:** * Proficiency in Portuguese: speaking, writing, and reading (mandatory). * Proficiency in English: speaking, writing, and reading (preferred). **Technical Qualifications:** * In-depth knowledge of general Food & Beverage services; * In-depth knowledge of wines and wine service; * In-depth knowledge of cocktail service; * Familiarity with the Desbravador system; * Knowledge of LQA standards for Food & Beverage products and services. **Additional Information** **Employment Type & Benefits:** * Employment regime: CLT; * Working hours: 4:00 PM to 12:02 AM; * Work schedule: 6 days on / 1 day off (operational); * On-site work; * Health insurance; * Dental insurance; * Group life insurance; * Transportation allowance; * On-site meals; * Uniform; * Service charge (tip); * iFood Card: Meal allowance; * Total Pass: Corporate benefit providing access to top gyms and studios nationwide, plus mental health and wellness solutions; * Petlove: Your pet is entitled to healthcare coverage, including consultations, exams, and vaccinations. * Special rates for using the company’s accommodation and outlet services. **\*\*FRAUD ALERT\*\*** Dear Candidates, We are aware that certain individuals acting in bad faith have impersonated recruiters and are offering employment contracts on behalf of TIVOLI MOFARREJ SÃO PAULO and SEEN SÃO PAULO. These requests have been made by third parties using email accounts bearing our brand names to ask potential candidates to submit personal document numbers and even payments for related services. **Therefore, please be advised that Tivoli Hotels & Resorts does not request any form of payment, product purchase, or service acquisition from job applicants.** Sincerely, Recruitment & Selection Team **TIVOLI MOFARREJ SÃO PAULO** Alameda Santos 1\.437, Cerqueira César, São Paulo, Brazil, 01419\-001\. T: \+55(11\) 3146\-5900 \| E: recrutamento.tspm@tivolihotels.com