Job Summary: Junior Customer Service Representative responsible for handling incoming contacts, following up on service requests, releasing responses, and chasing pending items—requiring proactivity and analytical thinking. Key Highlights: 1. Multi-channel customer service (telephone, email, WhatsApp, Reclame Aqui) 2. Monitoring and resolution of complaints 3. Administrative profile and analytical mindset desired **Junior Customer Service Representative** **Duties and Responsibilities:** * Handle incoming contacts via telephone, email, WhatsApp, Reclame Aqui, and consumidor.gov; * Proactively reach out to follow up on service requests and close complaints; * Monitor and release responses via Solomon and email; * Chase pending items and delays from responsible departments. **Qualifications and Skills:** * Proactive, punctual, responsible, and organized; * Administrative profile and analytical mindset; * Strong verbal and written communication skills; * Experience in customer service. Job Details: Salary: R$ 1679.00 Benefits: Meal or food allowance R$ 16.00 per day | Transportation allowance | Health and dental insurance. Hybrid work model | Suzano region - SP Payment: R$1.679,00 per month Benefits: * Medical assistance * Life insurance * Food allowance * Meal allowance * Transportation allowance Work Location: Hybrid remote work for Suzano, SP
João Silva
Indeed · HR
João Silva
Indeed · HR
