Junior PIX Support Analyst

Description

Job Summary: Junior Support Analyst to work on PIX products, ensuring service availability, handling incidents, and performing initial analyses in a critical environment. Key Highlights: 1. Support PIX systems operations, ensuring service availability 2. Incident analysis and support for certification of new versions 3. Collaborative teamwork with Development, Infrastructure, and DevOps With 25 years in the market, JD Consultores—founded in 2001—began focused on project and systems consulting, and in 2002 launched its first software solution, JDSPB. Today, we are the only Brazilian company 100% specialized in Messaging and Compliance for the financial sector, with a mission to develop secure and compliant solutions that connect institutions to the Central Bank. We lead the segment in which we operate and possess the largest PSTI (Technical Information Security Policy) in the market, with over 13 years of experience and 160 certified institutions. Among our solutions are JDPI for instant payments, JDNPC for bank slips, and JDJUD and JDCSS for client reporting and judicial order processing. Currently, we serve more than 350 clients nationwide, including banks, payment institutions, brokerage firms, finance companies, cooperatives, SCMs, and SCDs. **Junior Support Analyst – PIX (6x1 Shift)** ====================================================== **Main Responsibilities** -------------------------------- * Support systems related to the PIX product, ensuring service availability. * Handle and perform initial incident analysis, following technical procedures and escalating when necessary. * Execute SQL queries for information analysis and validation. * Support certifications and monitor implementations of new application versions. * Perform API testing using Postman. * Monitor logs, events, and monitoring tools to identify failures. * Monitor messaging queues and assist in identifying inconsistencies. * Collaborate with Development, Infrastructure, and DevOps teams to resolve incidents. **What We’re Looking For** ------------------ We seek professionals with solid technical foundations, eagerness to learn, and interest in supporting critical applications within the financial system. Proficiency in all technologies listed below is not required. Most importantly, candidates must demonstrate strong programming logic, analytical ability, and willingness to learn. **Desired Knowledge** ---------------------------- ### **Database** * SQL knowledge. * Queries using SELECT, JOIN, filters, and data validation. ### **APIs** * Basic knowledge of REST APIs. * Experience or familiarity with Postman. ### **Messaging** Desirable knowledge or interest in learning: * RabbitMQ * Messaging and queue concepts ### **NoSQL Database** Desirable knowledge or interest in learning: * Redis * NoSQL database concepts ### **Monitoring** Desirable experience or exposure to tools such as: * Zabbix * Elasticsearch * Application monitoring * Log analysis ### **Microservices** Basic knowledge of: * APIs * Microservice architecture * System integrations ### **Containers** Basic knowledge in the following will be considered an advantage: * Kubernetes **We Seek a Professional Who Has** -------------------------------------- * Excellent logical reasoning. * Ability to quickly learn new technologies. * Interest in high-availability, critical environments. * Investigative mindset for problem analysis. * Organization and attention to detail. * Strong communication skills and teamwork orientation. * Sense of urgency. * Desire for technical growth. **Requirements** -------------- * Currently enrolled in or graduated from a Bachelor’s program in Systems Analysis and Development, Computer Science, Information Systems, or related fields. * Technical support, application support, monitoring, infrastructure, DevOps, or Service Desk N2 experience is desirable. * Availability to work on a 6x1 shift. **Process Steps** * HR Interview * Technical Test * Management Interview **Our Benefits:** * Health Insurance – Bradesco, fully covered for JD employees. * Dental Insurance – Bradesco, fully covered for JD employees. * Meal/Voucher Allowance. * TotalPass/Wellhub. * Profit Sharing (PLR). * Life Insurance – Porto Seguro. * Birthday Day-Off. * Childcare Assistance.