Operations Analyst

Description

Job Summary: We are looking for an organized, analytical, and proactive Operations Analyst to ensure operational efficiency and smooth daily workflow. Key Highlights: 1. Autonomy to propose improvements and directly impact operations 2. High-performance environment focused on efficiency and continuous improvement 3. Real opportunity for internal growth and development At EQI, we believe that efficient operations sustain growth and service quality. Therefore, we seek an Operations Analyst — an organized, analytical, and proactive professional who will be a key player in ensuring the office’s continuous operation and the smooth daily workflow of advisors. If you enjoy structuring processes, tracking KPIs, and strategically solving problems, this role is for you. Here, you’ll be part of a structure that values efficiency, autonomy, and continuous improvement. **Key Responsibilities** * Monitor internal processes, ensuring SLA compliance and office operational efficiency; * Identify, analyze, and resolve bottlenecks before they impact advisors’ daily routines; * Serve as the primary point of contact for operational support, ensuring smooth handling of day-to-day requests; * Perform CRM adjustments and maintenance, ensuring data quality and reliability; * Track operational metrics and monitor team performance indicators; * Prepare management reports and generate insights to support decision-making; * Maintain constant interaction with various internal departments, ensuring alignment and efficient execution of requests. **Ideal Profile for This Role** * Analytical, organized, and highly skilled at prioritization; * Proactive with an owner’s mindset to identify issues and drive solutions; * Strong communication skills for interacting with diverse departments and stakeholders; * Ability to work with data, metrics, and performance tracking; * Attention to detail without losing sight of the big picture; * Mindset oriented toward continuous improvement and operational efficiency. **Desired Qualifications** * Prior experience in operations, back-office, process management, or related areas; * Familiarity with CRM tools (e.g., Salesforce) and data management; * Intermediate or advanced proficiency in Excel / Google Sheets; * Degree in Business Administration, Engineering, Economics, Accounting, or related fields; * Experience with operational KPIs and SLA management is a plus. **What We Offer** * High-performance environment focused on efficiency and continuous improvement; * Autonomy to propose improvements and directly impact operations; * Exposure to various business areas, broadening strategic perspective; * Solid infrastructure, technology, and a data- and results-driven culture; * Real opportunity for internal growth and development. **Benefits** Competitive salary + variable bonus VA/VR of R$ 1.812 Unimed/Bradesco Health Plan Transportation Allowance Childcare Assistance Gympass EQI VC+ Program with exclusive discounts **Selection Process Steps** Registration Interview with EQI Talent Interview with Leadership Offer All stages are eliminatory. **Why Become an Operations Analyst at EQI?** Because you’ll be at the heart of the mechanism that makes everything happen. Your work ensures efficient operations, enables advisors to perform better, and drives structured, sustainable office growth. Here, you don’t just execute—you improve, optimize, and build. If you enjoy solving problems, working with data, and generating real, day-to-day impact, EQI is the place for you.