Information Technology Technician

Description

Job Summary: An IT professional focused on support, cloud environment administration, infrastructure maintenance, and on-site technical support. Key Highlights: 1. Cloud Expertise: Microsoft 365 and Google Workspace 2. Infrastructure Guardian: Server maintenance and network management 3. Technical Consulting: On-site implementations and customer support * **Cloud Expertise:** Support and administration of **Microsoft 365** and **Google Workspace** environments (user management, security policies, and collaboration). * **Infrastructure Guardian:** Maintenance of **servers** and **networks** (router, switch, and VLAN configuration; connectivity monitoring). * **Hands-On (Hardware):** Preventive and corrective maintenance of equipment and peripherals. * **Technical Consulting:** Conduct on-site visits to customers for implementations and hands-on support, ensuring a human touch in technology. * **Security and Continuity:** Backup management, patch updates, and implementation of endpoint security layers. * **Documentation and Improvement:** Create and maintain a technical knowledge base to ensure we never repeat the same mistake twice. What We Look For In You: Beyond technical knowledge, we value attitude! * **Support Experience:** Prior experience navigating administrative dashboards in M365 or Google Admin. * **Problem-Solving Mindset:** A preference for root-cause analysis rather than merely "restarting the system". * **Empathetic Communication:** Ability to translate technical jargon into clear, friendly language for customers. * **Bonus Qualifications:** Information security knowledge (firewalls, basic LGPD) or certifications (ITIL, AZ\-900, MS\-900\). Employment Type: Freelance / PJ Contract Duration: 12 months Benefits: * Life insurance * Transportation allowance Compensation: R$2\.000,00 \- R$3\.000,00 per month Benefits: * Food basket * Life insurance * Transportation allowance Work Location: On-site