Job Summary: The professional will perform corrections, respond to dispute requests, and handle demand-prioritization tickets for a transformative tourism ecosystem. Key Highlights: 1. Working within an innovative and transformative tourism ecosystem 2. Focusing on solutions that connect people, technology, and purpose 3. A dynamic, welcoming environment with growth opportunities We are the most transformative tourism ecosystem in every person's life! Passion for travel is in our DNA. Our offices provide a modern environment thoughtfully designed to enhance the in-person work experience. We are diverse and multifaceted; we enjoy working with good people—in an intelligent, practical, bold, and innovative way—and through all this, we pursue the extraordinary. We value authentic connections and light-hearted environments—whether it’s a coffee break during work hours or an informal chat that always sparks new ideas. **What drives us is transformation, and our motto is: creating paths beyond imagination!** That’s what makes us BeFly. So, are you joining us? **\#VemSerBeFly** **Responsibilities and Duties** **Check the main tasks for this position:** * Execute customer-requested corrections, where applicable, via data adjustments in systems and/or through defined procedures, as well as communication with other company departments. * Respond to dispute requests—whether accepted or rejected—as well as customer inquiries, using clear and comprehensible communication through the currently established channel. * Handle demand-prioritization tickets according to the strategy defined by leadership. **Requirements and Qualifications** **Liked it?! Let’s move forward—here’s what we expect from you:** * Intermediate-level Excel proficiency. * Knowledge of GDS\- FRONT(S) \- BENNER. * Aptitude for adopting new technologies and performance indicators. **Additional Information** **What benefits come with being a BeFlyer?** * **VR iFood Benefits \|** So you can eat well. * **Transportation Allowance \|** To facilitate your commute. * **Bradesco Health Insurance \|** Monthly premium fully covered by BeFly for the employee (primary insured) and 50% covered for dependents, with co-payment. * **Life Insurance \|** At no cost to the employee. * **Dental Insurance \|** Provided by OdontoPrev. * **Wellhub \|** To support your physical health. * **Birthday Day Off \|** One day off on your birthday. * **Maternity Program \|** A comprehensive package offering various supports for a peaceful pregnancy. * **Oriente\-me Program \|** Therapy sessions at no additional cost. * **On-site Parking \|** Exclusive discount for employees. * **Educational Partnerships \|** Discounts with partner educational institutions. * **BeFlyers Travel \|** An internal leisure agency offering special conditions for employees. **\#BeFly** **\#LI\-LA1** **\#LI\-ONSITE** BeFly is a tourism and technology ecosystem founded in October 2021, bringing together brands with over 40 years of history. We operate nationwide across Brazil, with approximately 2\.000 employees and solutions serving individual travelers, corporations, and events—connecting people, technology, and purpose. We are passionate about customers, results, and creating unforgettable experiences. Here, innovation and development go hand-in-hand. Our environment is dynamic, welcoming, and full of opportunities for those who want to grow and make a difference in the future of tourism. If you seek a meaningful journey, space to learn and transform, BeFly is the place for you. **Click here** **and explore the BeFly universe.
João Silva
Indeed · HR
João Silva
Indeed · HR
