IT INTERNSHIP

Description

Job Summary: Join the Giraffas team to provide first-line support to employees, resolve technical issues, and ensure technology operates smoothly. Key Highlights: 1. Support employees both in-person and remotely by resolving IT issues. 2. Perform equipment preparation and configuration. 3. Adhere to best practices and information security policies. **JOB MISSION:** At Giraffas, we believe that behind every well-functioning operation are people who meticulously manage every detail—and technology is an integral part of that. If you enjoy helping others, solving problems, and ensuring daily operations run smoothly, this opportunity is for you. **KEY RESPONSIBILITIES:** * Serve as the first point of contact for employees, both in-person and remotely; * Receive and track service requests via Conecta, ensuring timely follow-up and resolution; * Assist with daily operational tasks, such as peripheral replacements (mouse, keyboard, monitor), system access, and network connectivity; * Prepare and configure laptops and mobile devices for new employees; * Perform equipment formatting and Windows installation; * Install and configure company-used systems and software; * Consistently adhere to best practices and information security policies. **REQUIREMENTS AND QUALIFICATIONS:** * Currently enrolled in a Technical or Undergraduate program in IT, Systems, Networking, or related fields; * Basic knowledge of computer science and technical support; * Familiarity with Windows and Microsoft Office suite; * Strong communication skills, organizational ability, and eagerness to learn; * Easy access to the Avenida Paulista – Bela Vista/SP area. * Working hours: 10:00 AM to 5:00 PM * Work modality: 100% in-person **PREFERRED QUALIFICATIONS (NOT MANDATORY):** * Experience (even academic) in end-user support; * Basic knowledge of networking and equipment configuration. If you want to join a passionate, results-driven team with enthusiasm and ambition, grow with Giraffas! Here, your journey is valued, and you can turn challenges into achievements. **Questions? Contact us at: rh@giraffas.com** Minimum Education Level: Undergraduate Degree