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Job Summary: The assistant will support specialists and Team Leaders, assisting operations in delivering KPIs and suggesting improvements; commitment and organization are essential to train and work collaboratively. Key Highlights: 1. Opportunity for professional growth in an internal program. 2. Operational support to specialists and Team Leaders. 3. Focus on process improvement and teamwork. This is the Escalada Project! An internal program designed to provide professional growth opportunities for Atento employees. Don’t miss this chance! We have an exclusive opportunity for specialists serving Itaú’s customer service network who wish to take the next step in their professional careers! What will your day-to-day look like? The assistant will provide support to Specialists and Team Leaders in processes and procedures, assisting operations in delivering KPIs. If you consider yourself committed and organized, enjoy teaching and working with people, what do you think of this challenge? Join our team! \#OneAtento! **Responsibilities and Duties** * Provide operational support across all areas; * Based on assessed analyses/opportunities, suggest improvements to resolve issues or enhance processes, and feed back findings to operations and the client; * 100% of new processes are validated and adjusted into operational language. * Define the target to be achieved and establish the Communication and Adherence Plan with team members alongside Team Leaders; * Continuous cycle: after implementing a process, we return to the first step to evaluate the next one. * Evaluate results per employee, comparing outcomes against established goals and correcting course with the direct leader. * Conduct procedural interaction between operations and the contracting client, reducing operational leadership contact with the client and minimizing potential labor impacts and disputes arising from employment relationship requests. **Requirements and Qualifications** * **Must be part of Itaú’s GAC customer service team;** * Currently pursuing or having completed a bachelor’s degree is a plus. * Tenure in current position: as per “Waiting Period Table” in NI\-002; * Competency rating \- equal to or above 100 (Good Performer); * Proficiency in Microsoft Office Suite; * Must be available to work at the São Bento Unit. * Must be available to work flexible hours; * Dynamism and agility; * Strong verbal and written communication skills; * Ability to work effectively in teams; * Commitment; * Organization. **Additional Information** **Applications until 02/03/2026** **Salary** R$ 2\.400,00 **Working Hours** * 09:00 to 18:00 **Work Schedule:** 200 hours/month \| Rotating 5x2 schedule with weekends off (Saturday and Sunday). **Work Location:** R. Líbero Badaró, 633 \- Centro Histórico de São Paulo, São Paulo \- SP, 01029\-010, Brazil **Responsible Analyst:** Midiã Amanda Hello, welcome to the next stage of your professional career! **** At Atento, we consistently invest in our people’s development and have been creating opportunities for over 20 years — grow with us! Here you’ll find all available ESCALADA positions! To register, you must meet all prerequisites requested for the position you wish to apply for; therefore, please read the job posting carefully. Keep all your information updated and complete, especially your education level registered in Pessoas Online (if updates are needed, access: Service Desk \> Corporate Applications \> Pessoas Online \> Update Registration Process). You may register for only one available position at a time on our website; our analysts will review all eligibility criteria, and you’ll receive communications regarding all selection process stages via our portal and the registered email. **Important Application Criteria:** * **Must not be an intern or apprentice;** * **Team to Talk score of Good or higher;** * **Must meet minimum company/position tenure requirements specified for the role** (see details in the internal recruitment policy, Escalada manual available on A1\). * **For Infinity employees, ABS score of 15% will be considered in absence of TTT score (in case of disqualification due to score, please contact your leader).** Also check out **Carreira 10 \- the podcast that helps you grow professionally**! ##### **\#01: Carreira 10 has arrived.** ##### **\#02: How to prepare for an interview?** ##### **\#03: How to switch departments within Atento?** ##### **\#04: How to prepare for management roles? (Interview with employee)** ##### **\#05: Do you know how to participate in Escalada processes?** ##### **\#06: Do you know how Escalada transforms our employees’ lives?** ##### **\#07: How to prepare for management roles? (Interview with employee)** ##### **\#08: What does it take to join the Planning area?** ##### **\#09: You asked, and now you get it! See what’s new and improved in Escalada.** ##### **\#10: Do you know what the Quality area does?** ##### **\#11: Do you know how the Career Path works at Grupo Atento?** ##### **\#12:** **What is the role of Coaching in your development?** **\#13: Getting to know the Global Systems area**
