Relationship Attendant (N3)

Description

We are looking for talents aligned with our **Tokio Way of Being** who wish to challenge themselves to build a career with an extra touch of success. More than joining a major company, you will become part of a team committed to excellence, acting with purpose and constantly seeking positive impact for both business and people. **Responsibilities and duties** * Handle opening 24-hour Assistance requests for Auto, Life, and Residential insurance with service providers, understanding their requests and questions; * Open assistance requests according to policyholders’ issues and requests; * Activate assistance services and negotiate with service providers; * Support service providers regarding ongoing services; * Receive follow-up calls, propose solutions, and escalate needs to managers or other support levels when immediate resolution is not possible. **Requirements and qualifications** * Completed or currently pursuing a bachelor’s degree; * Proficiency in Microsoft Office suite; * Prior experience in 24-hour Assistance is desirable; * Availability to work on a rotating 6x1 schedule. **Additional information** Our Tokio Way of Being reinforces a culture that values who you truly are! Here, our Problem Solvers are the protagonists of their careers. To lend a helping hand in daily life, we share our benefits: Care for health and well-being is a priority here: **Medical Assistance**, **Dental Assistance**, **Pharmacy Allowance**, and our beloved **Health Space**, staffed by a multidisciplinary team of physicians, physiotherapists, speech therapists, and nurses — fully at your disposal. And to keep self-care on track, nothing beats **Wellhub (Gympass)**, **Workplace Gymnastics**, **Quick Massage**, and **Physiotherapy**! Ah! We offer **Meal Voucher**, **Food Allowance**, and best of all: an annual **13th Food Allowance**! Your family matters deeply to us too! We provide a **Pregnancy Program**, **Mom’s Corner**, **Baby Kit**, **Extended Maternity and Paternity Leave**, **Childcare/Babysitter Allowance**, **Social Services**, **Life Insurance**, and **Funeral Assistance**. Your commute is secured with our **Transportation Voucher**, featuring a special discounted rate. At the office, enjoy **Breakfast**, an on-site **Convenience Store (Mini-market)**, and an **ATM (Santander)** for greater daily convenience. And for peace of mind about your future, count on our **Private Pension Plan**, **Payroll-Deductible Loan**, **Financial Wellness App**, and an exceptionally attractive **Profit-Sharing Bonus (PLR)**! To enjoy the present moment, take advantage of our **insurance discounts**, **discounts for shows at Tokio Marine Hall**, **waiver of banking fees** (Santander), and our **Tokio Indica discount platform**! And for relaxation and celebration, we offer a **Birthday Day Off** and **Service Anniversary Leave** starting after 5 years! Now, if you want to boost your professional and personal development, make the most of our **Educational Incentive Program** and all the content offered by our **Corporate University**. Here, respect and inclusion are also part of our daily reality: we offer **Name and Gender Affirmation** for transgender individuals, reaffirming our commitment to diversity. We believe diversity drives **\#Innovation**! Therefore, we do not discriminate based on race, nationality, age, gender identity, or presence or absence of disability. What truly matters is having passionate people who “play as a team.” Our Tokio Way of Being is plural, and each person’s contribution strengthens our workplace climate and makes us one of the Best Companies to Work for in Brazil! Join our team! Imagine being part of **Tokio Marine**, a multinational with over 60 years of history in Brazil and recognized as **the best insurance company to work for in the country**. Our mission is to bring peace of mind and protection to individuals and businesses, contributing to societal development — always inspired by the **Tokio Way of Being**, grounded in the values of **Commitment to the satisfaction of the 4 C’s (Collaborators**, **Brokers**, **Customers**, and **Community)**, **Respect**, **Excellence**, **Teamwork**, **Ethics**, and **Transparency**. Here, **people are at the center**: they are **protagonists**, **innovators**, and members of a **diverse**, **plural**, and **passionate** team. We are over **2,000 Problem Solvers**, dedicated daily to building a healthy, inspiring, and transformative environment. And with this same spirit, the **Relationship Center** of **Tokio Marine Seguradora** stands out as one of our key pillars — a space that values the **customer journey** and recognizes those striving to deliver their best in every interaction. At the Center, we embrace a **world of possibilities**, learning new ways to **solve problems** and **inspire**, delivering results with empathy, agility, and excellence to all our audiences. **Diversity** is one of the pillars sustaining our culture. We value all individuals and recognize that diverse backgrounds broaden our thinking and actions. Thus, we encourage participation from talents across **all ethnicities**, **gender identities**, **ages**, **sexual orientations**, and **life conditions**. We remain steadfast in promoting **equity**, amplifying **diverse voices**, and building a truly **inclusive and representative** environment. **Ready to join our team? Come \#Resolve with us!** Follow us on social media!