Junior Customer Support Analyst

Description

Job Summary: The Junior Customer Support Analyst will provide remote or on-site support, resolving technical issues and ensuring customer satisfaction with WTT's products and services. Key Highlights: 1. High-quality technical support for system users. 2. Opportunities for development and continuous training. 3. A collaborative work environment focused on professional growth. **Job Title: Junior Customer Support Analyst** **Position Summary:** The Junior Customer Support Analyst is responsible for delivering high-quality remote or on-site support to WTT's system users, assisting in resolving technical issues and ensuring customer satisfaction when using our products and services. The professional serves as a point of contact, responding to inquiries and resolving incidents efficiently and courteously. **Key Responsibilities:** Respond to and handle customer support requests via phone, e\-mail, or chat, following established procedures. Diagnose and resolve basic technical issues related to products and services. Document and monitor all customer interactions in CRM systems, ensuring timely and accurate updates. Escalate complex cases to higher-tier support levels when necessary. Assist in developing and updating training materials and support documentation. Participate in team meetings and training sessions to enhance support knowledge and practices. Install some of WTT's systems or similar systems (PACS, HIS, RIS, Print Server, Image Capture Systems, or EDRM). Deliver exceptional service and seek ways to improve the customer experience. **Requirements:** Bachelor’s degree completed or in progress in IT-related or Administration fields. Prior experience in customer service or technical support. Familiarity with operating systems and basic computer software. Effective communication skills, both verbal and written. Ability to work collaboratively and manage multiple priorities simultaneously. Proactive and efficient problem-solving ability. Basic English or Spanish language proficiency is desirable. **Additional Benefits:** A collaborative work environment focused on professional growth. Opportunities for development and continuous training. Market-competitive benefits. **Desired Competencies:** Resilience and ability to handle challenging situations. Proactivity and willingness to learn. Positive attitude and focus on customer satisfaction. Ability to work under pressure and meet deadlines. This position is ideal for an early-career professional seeking to develop skills in customer support and grow within a dynamic and challenging environment.