They serve users, offer services and products, provide specialized technical services, conduct surveys, perform billing and customer registration tasks, always via telephone-based customer service, following planned and controlled scripts and guidelines to acquire, retain, or recover customers. * Provide telephone and chat customer service for recognized brands, * + Analyze and receive external customer complaints using data collection; + Route complaints to responsible departments and forward customer dispositions; + Request departmental input and studies related to product tracking; + Receive and respond to customer information requests; + Handle and respond to urgent customer requests; + Negotiate urgent delivery timelines with customers.
João Silva
Indeed · HR
João Silva
Indeed · HR
