Collections Negotiation Agent

Description

Job Summary: The professional will be responsible for contacting customers with outstanding financial obligations, negotiating debts, performing credit analysis, recording information, and resolving conflicts. Key Highlights: 1. Contacting and negotiating with customers to resolve financial arrears 2. Credit analysis to propose appropriate financial solutions 3. Recording interactions and agreements, as well as resolving conflicts * **Customer Contact**: Making phone calls, sending emails or messages to customers with outstanding financial obligations. * **Debt Negotiation**: Working with customers to establish feasible repayment plans for both the customer and the company. * **Credit Analysis**: Evaluating customers' credit history to better understand their financial situation and propose suitable solutions. * **Information Recording**: Maintaining detailed records of all interactions and agreements made with customers. * **Conflict Resolution**: Assisting in resolving any disputes or issues customers may have regarding their debts. * **Reporting and Documentation**: Producing reports on the status of collections, detailing recovered amounts and those still outstanding. Employment Type: Permanent CLT Compensation: R$1.704,24 - R$2.500,00 per month Benefits: * Medical assistance * Partnerships and commercial discounts * Meal allowance * Food voucher * Transportation allowance Experience: * Collections (Preferred)