Junior Collections Analyst

Description

Job Summary: Conduct active and reactive collections, presenting financial solutions and addressing customer needs, with a focus on service delivery and problem resolution. Key Highlights: 1. Customer service and negotiation 2. Solving challenges and handling requests 3. Analytical skills and problem-solving Description: Conduct active and reactive collections via voice and digital channels, presenting solutions best suited to customers' financial situations and needs. Responsibilities and Duties * Customer service; * Resolving customer-submitted challenges (negotiation, complaints, request handling); * Negotiation skills and commitment; * Analytical and problem-solving skills. Requirements and Qualifications * Working hours: 06h - 12h to 18h; * On-site work, Monday to Friday; * Proficiency in Office tools; * Excel knowledge; * Experience in individual and corporate collections support. 2511130202461864210