Collections Agent

Description

Job Summary: Responsible for proactive and reactive customer service to negotiate contracts and overdue debts, with a focus on persuasion and communication. Key Highlights: 1. Experience in collections with persuasive power and strong communication skills. 2. Perform proactive and reactive customer service (Phone, WhatsApp, and Email). 3. Negotiate overdue debts with customers. Description: * Proficiency in Microsoft Office Suite * Experience in collections \- Banking product experience is a plus; * Persuasive ability; * Strong communication skills and proactivity. * Perform proactive and reactive customer service (Phone, WhatsApp, and E\-mail) for negotiations of overdue contracts; * Support strategy departments; * Negotiate overdue debts with customers Working Hours: Tuesday to Friday, 11:00 AM to 8:00 PM; Saturday, 8:00 AM to 5:00 PM 251115020246326969