Senior Systems Coordinator

Description

**Responsibilities and Duties** **What awaits you on a daily basis:** --------------------------------- * Coordinate a technical team of technical leaders, functional specialists, and developers, interacting with the business area to deliver optimal solutions for internal and external customers. * Interact with and report on departmental activity progress—both regarding people management and systems—to management/executive leadership. * Manage the human resources aspects of team management, including assessing needs and performance, supporting skill development, conducting evaluations and feedback sessions, recruitment, etc. * Monitor personnel-related activities, including scheduling tasks, vacations, and time tracking. * Be responsible for making and guiding foundational technical decisions for the systems department. * Oversee the development and execution of system projects, ensuring achievement of company-defined objectives. * Guide professionals on company practices and other directives. * Monitor and ensure—alongside the production team—the proper functioning of IT systems, providing Level 3 support. **Requirements and Qualifications** #### **We’re looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows continuous commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business while balancing economic, environmental, and social interests. **To join our team, the following are essential:** ------------------------------------------------ * Completed Bachelor’s degree in Computer Science and/or related fields; * Intermediate English proficiency; * Experience with Salesforce technologies (React.js, REST API, Aura, LWC, Visualforce, Triggers, Workflows, Process Builders, Lightning Web Components, Flow, and APEX); * Knowledge of SQL; * Knowledge of distributed client\-server systems, clusters, and especially cloud-based systems (SaaS); * Knowledge of functional and technical analysis at the architectural level; * Experience with projects using Agile and Waterfall methodologies; * Minimum 2 years of experience coordinating/leading people in the IT area. Experience with customer service systems (CRM). * **Preferred Qualifications:** ------------------ * Salesforce Developer/Administrator certification. Experience working with Salesforce—even at a coordination or leadership level. * **Additional Information** At **Claro, people are one of our core values.** With this mindset, we consistently invest in the health, well\-being, and quality of life of our employees! To ensure the best possible experience during your journey with us, we offer an attractive benefits package. Check it out: * Flexible work schedule; * Meal and food vouchers; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and partnerships; * Recognition program for tenure; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, socioeconomic status, or disability. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do—united in our purpose: **“Connect to make life more fun and productive.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as Brazil’s fastest and most stable mobile internet and most stable Wi\-Fi network, among many other recognitions. We are also the 4th most valuable brand in Brazil (BrandZ). In Brazil, we operate in over 4\.800 municipalities, serving more than 83 million customers. We have led portability numbers for over 5 years, having ported 1.2 million lines in 2022. And there’s more: We **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial services** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, and agribusiness connectivity**, among others. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future—combining our services with social investments in **education and citizenship** projects. **So, does it match? \#JoinClaro and help us build the new together!**