Senior Client Success Analyst

Description

Job Summary: We are seeking a Senior Client Success Analyst to manage and operate campaigns on digital platforms, ensuring correct execution and client satisfaction. Key Highlights: 1. Management and operation of digital campaigns 2. Focus on data analysis and process optimization 3. Liaising with internal teams and partners Great that you want to learn more about this position! That means we’ve already connected with your soul and **established some form of connection**. At Mark Up, we believe that **diversity is powerful**, and each person brings something unique and valuable to the team. Therefore, we welcome applications from individuals of all backgrounds and experiences! **About the Position** We are looking for a Senior Client Success Analyst to join our Data Engineering team, supporting the management and operation of campaigns on digital platforms. This professional will be responsible for ensuring campaigns function correctly—monitoring data, executing operational routines, and tracking KPIs to guarantee delivery as planned and contracted by clients. This role requires organization, attention to detail, and the ability to analyze data and processes, while constantly interfacing with internal teams and partners to ensure delivery quality. **Responsibilities and Duties** * Update and maintain campaign information on platforms, performing content uploads, data modifications, and necessary validations; * Monitor campaign and portal integration performance, ensuring adherence to planning and established rules; * Extract, analyze, and cross-reference data to prepare management reports and dashboards; * Execute campaign communications via email marketing, SMS, and WhatsApp, following defined rules and schedules; * Update and maintain operational documentation, ensuring correct execution of campaign processes; * Conduct platform delivery acceptance testing, validating information against client-approved documentation; * Update and validate campaign databases, ensuring correct execution of mechanics and processes; * Address campaign support channel requests, responding to tickets and participant inquiries according to established rules and deadlines; * Monitor campaign progress, collaborating with internal departments and vendors to ensure timely deliveries; * Identify opportunities for improving area processes and routines, contributing to operational optimization; * Support interns, assistants, and junior analysts with technical tasks in the area. **Requirements and Qualifications** * Bachelor’s degree completed in Information Technology, Business Administration, Engineering, or related fields; * Prior experience in campaign operations, data-related activities, or client success; * Knowledge of databases and information manipulation; * Intermediate/advanced Office suite proficiency, especially Excel; * Basic knowledge of CMS platforms; * Organized profile, results-oriented, with attention to detail; * Strong communication skills, emotional intelligence, and ability to thrive in dynamic environments. **Additional Information** **Advantages** * Knowledge of agile methodologies; * Experience managing or operating incentive-based digital campaigns; * Familiarity with data platforms and dashboards. At Mark Up, we’ve built something truly special: a business model that combines strategic intelligence with creativity and unmatched execution—leveraging the 30-year legacy of a Brand Experience agency. WE ARE A CONSULTANCY. WE ARE AN AGENCY. WE ARE A STRATEGIC CONSTRUCTION FIRM. Our purpose is to “Mark the Soul of People.” Our mission is simple yet powerful: “Create Experiences That Deliver Results.” Our values guide our actions: Ownership, Diversity, Innovation, People-Centricity, Passion, Boldness, and Determination. **If everything you’ve read so far resonates with you, know that this is where you belong.** Want to learn more about Mark Up? Click here