We are transforming Porto Serviço's B2C journey into a "Digital Concierge" experience. Our goal is to build an ecosystem of intelligent agents leveraging **Generative AI and technical RAGs**, under an omnichannel architecture. You will serve as the technical leader driving the evolution of our solution using Python and a cutting-edge architecture: **Twilio (Agent, Memory, Intelligence)** and advanced orchestration with **LangGraph**. **Responsibilities and Duties** * **Orchestration Architecture:** Design and lead implementation of the "Specialty Proxy" in Python, connecting **Twilio Agent Connect** to our **LangGraph** engine. * **RAG Engineering:** Build semantic search pipelines for querying technical manuals and parts databases, ensuring accurate diagnostics for residential and automotive services. * **Context and Memory Management:** Implement coexistence between **Twilio Conversation Memory**, eliminating cross-channel "amnesia" (Magento, WhatsApp, Contact Center). * **Multi\-LLM Strategy:** Manage model routing (Azure GPT, Anthropic Claude, Llama) based on cost, latency, and technical complexity. * **Technical \& Business Interface:** Translate revenue and conversion KPIs into AI technical requirements, ensuring sentiment tagging (Twilio Intelligence) informs human handoff decisions. **Requirements and Qualifications** * **Proficiency in Python and AI Frameworks:** Deep professional experience with **LangChain**, and critically, **LangGraph** (state machines for agents); * **Expertise in Conversational Channels:** Solid experience with messaging APIs (Twilio Conversations, Meta WhatsApp Business API); * **Data Architecture:** Knowledge of large-scale system integrations, Webhooks, gRPC, and CRM API consumption; * **Large Language Models (LLMs):** Familiarity with Anthropic Claude, Azure AI Foundry, and strategies for *Prompt Engineering* and *Function Calling*; * **Modern Infrastructure:** Experience with Kubernetes (K8s), Docker, and AI observability (AI monitoring). **Preferred Qualifications:** * Familiarity with the **MCP (Model Context Protocol)**. * Prior experience in technical services or insurance sectors. **Additional Information** **BENEFITS** **Flexible Meal and Food Allowance;** **Health Insurance Plan;** **Dental Insurance Plan;** **Wellhub and TotalPass;** **Exclusive Bio Ritmo Gym for Employees:** located at the Headquarters Complex; **Profit Sharing Program (PLR);** **Stock Ownership Program: Porto em Ação:** complementary to PLR until 2025; **Sand Courts and Multipurpose Sports Courts:** located at the Headquarters Complex; **Transportation Allowance;** **Van Transportation Services;** available at major access stations to Porto (Luz, Barra Funda, Santa Cecília, and Júlio Prestes); **Extended Parental Leave:** up to 40 days for all family configurations; **Extended Maternity Leave** of 6 months; **Medical Clinic with Specialties:** located at the Headquarters Complex and Barra Funda; **Childcare or Nanny Assistance;** **Life Insurance;** **Private Pension Plan \- PortoPrev;** **Discounts on Products and Services;** **Tuition Reimbursement: Reimbursement for undergraduate, graduate, or MBA programs;** **Monthly Running Events:** subsidy for major street races in São Paulo; **Language Reimbursement (English or Spanish);** **Teatro Porto:** exclusive sessions for Employees; **Library;** **Rest Room:** located at the Headquarters Complex; **Game Room:** located at the Headquarters Complex; **Massage and Podiatry Services:** located at the Headquarters Complex; **Work Location:** On-site (We operate hybrid work models, to be discussed during the selection process); Porto is much more than an insurance company: it is a vast ecosystem leveraging technology to create solutions across four business verticals: **Porto Bank, Porto Saúde, Porto Seguro, and Porto Serviço**. Our reputation and recognition built over more than seven decades underscore Porto’s scale — a reference company in business, built by and for people. Here, 13,000 employees proudly wear their hearts on their sleeves — **proud to be part of a solid, ethical organization** that **turns dreams into fantastic realities** for our 15.8+ million customers. We operate through over 101 branches and regional offices across Brazil. Learning is embedded in our DNA, and here you’ll have **incentives, tools, and supportive colleagues to learn and grow every day**, in an inclusive, safe environment where everyone can truly be themselves and take pride in who they are — fostering respect and **living fully and well-being in a genuinely human company.** **DIVERSITY \& INCLUSION AT PORTO** At Porto, we value diversity and believe that a plural team is essential to the development of our entire business, society, and each individual — because we understand that every person is unique in building a more innovative and inclusive environment. Together, we work daily to build a safe, free, and welcoming space with greater plurality and respect. Therefore, **we strongly encourage applications from women, Black and Indigenous people, people with disabilities, and LGBTQIA\+ individuals** for all our open positions.
João Silva
Indeed · HR
João Silva
Indeed · HR
